Patrick Roy Revilla

PATRICK ROY L. REVILLA Addresses: Paradise 2 Kinasang-an Pardo, Cebu City 6000 E-mail address:-Contact Number:- Employment History: Onsavii Inc – Implementation/Operations Manager (Consultant to Employment) October 2015 – December 2020 • • • • • • • • • • • • • • • • • Australian owned company Develops, or participates with the Stakeholders, in the development of the Strategic Plan for the company. Develops sales strategies, structure, systems, processes, and plans that ensure achieving of company sales goals and profitability. Responsible for the execution of Sales, Issue Resolution and CSAT strategies and plans. Analyzes statistics to determine business growth potential. Establishes performance goals and action plans by individuals as well as by team, and monitors performance on a continual basis. Initiates and oversees necessary changes in scripting, sales and tech process, personnel, training, monitoring, compensation, hiring procedures, leads, staffing, dialer and technology. Coordinates, and monitors sales, tech and retention incentive programs. Ensures that all sales, tech and retention agents meet or exceed all activity standards for calls Directs managed departments to achieve objectives established in the company’s Strategic Plan. Organizes timely and correct reports on sales, tech and retention performance and on plans execution. Oversees all hiring, training and firing of personnel involved in Operations. Builds effective communications within the department and feedback loops. Controls payroll and expenses to meet budget guidelines. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Sets example in areas of personal character, commitment, organizational and work habits. Build and maintain a united, process oriented, goal drive, and company loyal team. Alorica Phils. – Program Manager (Employment Seasonal Program) January 2015 – May 2015 • • • • • Responsible for delivering client satisfaction, meeting client specific metrics, targets, goals and objectives. Responsible for people development and alignment of goals to meet client objectives Responsible for daily operations for assigned cluster or line of business including intraday and daily performance monitoring. Responsible for people management for assigned group and managing staffing levels to meet client service level requirements. Also responsible for financial impacting service level requirements like attendance, adherence, and compliance. Responsible for managing team meetings and participating in operations leadership meetings. Taking You Forward - Senior Operations Manager (Consultant to Employment) December 2011 – December 2013 • • • • • • • • • • • • • • • • • Australian owned company Develops, or participates with the Stakeholders, in the development of the Strategic Plan for the company. Develops sales strategies, structure, systems, processes, and plans that ensure achieving of company sales goals and profitability. Responsible for the execution of Sales, Issue Resolution and CSAT strategies and plans. Analyzes statistics to determine business growth potential. Establishes performance goals and action plans by individuals as well as by team, and monitors performance on a continual basis. Initiates and oversees necessary changes in scripting, sales and tech process, personnel, training, monitoring, compensation, hiring procedures, leads, staffing, dialer and technology. Coordinates, and monitors sales, tech and retention incentive programs. Ensures that all sales, tech and retention agents meet or exceed all activity standards for calls Directs managed departments to achieve objectives established in the company’s Strategic Plan. Organizes timely and correct reports on sales, tech and retention performance and on plans execution. Oversees all hiring, training and firing of personnel involved in Operations. Builds effective communications within the department and feedback loops. Controls payroll and expenses to meet budget guidelines. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Sets example in areas of personal character, commitment, organizational and work habits. Build and maintain a united, process oriented, goal drive, and company loyal team. Asian Global Creation - (Consultant) February 2011 – August 2011 • • • • Japanese owned company Responsible for business development and operations Implemented some operations mechanism so that it will translate into a positive performance management Conducted some sales and lead mining approaches for the current business development associates ACC Link Services - (Consultant) February 2011 – August 2011 • • • • • German owned company Needed to help them with addressing the attendance and attrition issue Created policies around the area for improvement needed Conducts focus group discussions and facilitating workshops Strengthen the rewards and recognition across the organization Arriba Network - (Consultant) September 2009 – December 2010 • • • • • • • • Filipino owned company Helped them work on establishing a company entity via SEC Responsible for carrying out research and data collection to understand the organization. Interviewing client’s/organization’s employees, management team and other stakeholders Conducts focus group discussions and facilitating workshops Preparing business proposals and presentations. Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry it all out. Liaising with the client to keep them informed of progress and to make relevant decisions. Link2Support - Operations Manager (Employment) March 2007 – July 2008 • • • Responsible for delivering client satisfaction, meeting client specific metrics, targets, goals and objectives. Responsible for people development and alignment of goals to meet client objectives Responsible for daily operations for assigned cluster or line of business including intraday and daily performance monitoring. • • Responsible for people management for assigned group and managing staffing levels to meet client service level requirements. Also responsible for financial impacting service level requirements like attendance, adherence, and compliance. Responsible for managing team meetings and participating in operations leadership meetings. ePLDT - Sales & Tech Account Manager (Employment) August 2004 – January 2007 • • • • • • Started as a Tech Support agent for the first 3 months of my employment. Responsible for delivering client satisfaction, meeting client specific metrics, targets, goals and objectives. Responsible for people development and alignment of goals to meet client objectives Responsible for daily operations for assigned cluster or line of business including intraday and daily performance monitoring. Responsible for people management for assigned group and managing staffing levels to meet client service level requirements. Also responsible for financial impacting service level requirements like attendance, adherence, and compliance. Responsible for managing team meetings and participating in operations leadership meetings. Personal Information Age: 37 years old Birth Date: February 22, 1984 Nationality: Filipino Gender: Male Trainings and Other skills Microsoft Office Applications -) Adobe Photoshop Windows Movie Maker Internet Savvy Standardized Psychological Tests: • • • • 16 Personality Factors Basic Personality Inventory Emotions Profile Index Manchester Personality Questionnaire • Edward’s Personal Preference Schedule Organizational skills Management Skills Bookkeeping Business Correspondence Public Relations Proficient in verbal and written English Counselling Skills (active listening, reflecting, summarizing, informing, interpersonal skills) Organizational Management Community Organizing Self-Management Basic Computer skills Leadership Skills Cisco – Module 1 and 2 Basic Networking 101 Six Sigma Lean Seminar P.R.A.C.T.I.C.E Coaching Methodology Effective 7 Habits Educational Background *College Education* Mapua Institute of Technology Intramuros, Manila City MM. B.S. Computer Science