Patrick Oniyide

​​ ​ ​ ​ ​ ​ PATRICK ONIYIDE | ADMINISTRATIVE VIRTUAL ASSISTANT​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Working Remotely ​ ​ ​ ​ Data Entry| Web Research | Virtual Assistance | Customer Support | Research Writing SUMMARY ●​ Administrative Virtual Assistant with four years of experience providing executive-level support and managing high-volume customer inquiries.· Skilled in effective inbox and calendar management, with expertise in prioritizing and organizing complex schedules, coordinating meetings, and ensuring timely responses to high-volume emails. Proficient in accurate data entry and comprehensive web research, including data mining and compiling actionable insights.· Strong communication and time management skills, with a commitment to maintaining data accuracy and enhancing client satisfaction across multi-platform environments.· Proficient in handling large datasets with precision, conducting data cleansing, and generating actionable insights to support decision-making. EDUCATION/CERTIFICATION Bachelor of Arts in Philosophy ​​ ​ ​ ​ ​ ​ Major: Philosophy Relevant Coursework: Epistemology, Ethics, Metaphysics, Logic Thesis: “The Notion of Equality of Opportunity in John E. Roemer's Philosophy” ALX Africa Virtual Assistant Training ​ ​ ​ ​ ​ ​ Sept 2024 - Nov 2024 Power BI and Excel Data Analyst Program​ ​ ​ ​ ​ Sept 2024 - Nov 2024 ​ PROFESSIONAL WORK EXPERIENCE Private Enterprise (Remote) ​ ​ ​ ​ ​ October 2020 - November 2024 ●​ Orchestrated seamless administrative support for the CEO, managing calendars for executives in numerous industries, including law, real estate, consulting, and I.T, coordinating 50+ travel arrangements annually. ●​ Optimized communication flow by prioritizing 100+ emails and calls weekly, enhancing response efficiency by 30%. ●​ Created and refined 20+ engaging presentations and reports annually for stakeholders, enhancing communication clarity and impact. ●​ Spearheaded research initiatives, compiling data for 5 special projects, enhancing presentation effectiveness by 30%. ●​ Streamlined expense processing and invoicing, handling over 200 transactions monthly, resulting in 15% cost savings. ●​ Facilitated communication with clients, vendors, and stakeholders, enhancing project alignment and increasing satisfaction by 20%. ●​ Streamlined administrative support for 5 executives, optimizing calendar management, coordinating 20+ trips monthly, and tracking expenses. ●​ Oversaw email correspondence, achieving a 95% response rate within 24 hours for over 100 inquiries monthly. ●​ Executed logistics for over 25 in-person and virtual events, enhancing audience engagement by 30%. ●​ Executed comprehensive internet research for 10+ projects, boosting decision-making efficiency by 30% and improving outcomes. ●​ Managed office supplies and processed 200+ data entries weekly, improving data accuracy by 15% and streamlining filing systems for increased operational efficiency. ●​ Enhanced executive productivity by improving inbox management processes, reducing inbox clutter by 30%. CUSTOMER SUPPORT REPRESENTATIVE ●​ Provided exceptional customer service via phone, email, and in-person interactions, managing up to 50 inquiries daily across different communication platforms with a 95% customer satisfaction rate. ●​ Successfully addressed 95% of customer inquiries and complaints within 24 hours, enhancing customer satisfaction. ●​ Proactively managed 100+ daily calls and emails, improving customer satisfaction ratings by 15% through positive interactions. SKILLS ●​ Data Entry and Analysis | Web Research | Virtual Assistance | Customer Support | Research Writing ●​ Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Power BI), Hubspot, Canva, and Asana ●​ Google Workspace: Google Calendar (scheduling), Gmail (inbox management), Google Sheets/Docs (tracking, reporting). ●​ Microsoft Office Suite: Excel (expense reconciliation, data tracking), Outlook (email management), Word, and PowerPoint. ●​ Real Estate Tools: MLS systems (property listings, data management). ●​ Communication Tools: Zoom, Google Meet (for virtual meetings), Calendly (for appointment scheduling), and World Time Buddy (for time zone coordination). ●​ Financial Tools: Stripe (payment processing), Excel/Google Sheets (budget tracking, invoicing). ●​ Excellent organizational and time management skills ●​ Strong written and verbal communication abilities ●​ Ability to handle confidential information with discretion ●​ Attention to detail and accuracy ●​ Familiarity with project management tools and software ●​ Ability to collaborate, work independently, and prioritize tasks effectively ●​ Customer Service ●​ Empathy and Patience ●​ Positive Attitude and Problem-Solving ●​ Adaptability ●​ Basic Computer Skills and Multichannel Communication LANGUAGES English: Native French: Fluent Latin: Basic Italian: Basic