Patrick Mwangi

Contact- Patrick Mwangi www.linkedin.com/in/patrickmwangi08 (LinkedIn) Customer Support & Underwriting Specialist | AI Trainer & Prompt Engineer | Digital Operations & Virtual Support Professional Nakuru, Nakuru, Kenya Top Skills Summary Research Skills Project Management Travel Planning Languages English (Professional Working) Spanish (Elementary) Certifications Certificate for Graphic Design - 16th December 2025 Certificate for Professional Foundations - 5th August 2025 ALX AiCE - AI Career Essentials Versatile professional with experience in customer support, underwriting, virtual assistance, AI training, prompt engineering, and graphic design. I combine analytical precision, process optimization, and creative problem-solving to deliver results and support business growth. Open to roles in VA, customer support, underwriting, and design, where I can add value and drive efficiency. Experience Outlier AI Researcher November 2025 - Present (5 months) United States As a Freelance AI Researcher at Outlier, I evaluated and refined AI-generated responses to improve accuracy, reasoning quality, safety, and clarity. I worked on data annotation, prompt evaluation, and response ranking projects, ensuring high-quality training data. I consistently maintained strong quality scores and handled complex evaluation tasks, contributing to improved model performance and alignment. ApproveShield Underwriter January 2025 - October 2025 (10 months) United States As an Underwriter at ApproveShield, I evaluated residential rental applications by reviewing income documents, credit reports, bank statements, and background checks to assess financial stability and risk. I ensured all decisions aligned with company guidelines and compliance standards. I worked closely with property managers to resolve documentation gaps and maintained fast turnaround times within service-level agreements. I handled Page 1 of 2 complex cases, including self-employed applicants and multiple income sources, applying strong analytical skills to make accurate and fair decisions. One of my key successes was improving processing efficiency by reducing documentation errors and minimizing escalations through consistent, detailoriented underwriting. Invisible Customer Service Representative March 2022 - January 2024 (1 year 11 months) United States As a Customer Support Specialist at Invisible Tech, I was on the front line of customer experience in our dynamic team. I handled inquiries across multiple channels, troubleshot technical issues, and maintained in-depth product knowledge while using tools like Zendesk. My excellent communication skills, strong problem-solving abilities, and experience with customer support software were crucial in this role. I was an empathetic, adaptable professional with a passion for technology, helping to shape the future of digital customer support. I thrived in the fast-paced environment and was committed to delivering exceptional service, contributing significantly to our team's success and customer satisfaction. Education Egerton University Bachelor's degree, Animal Health · (September 2019 - October 2023) ALX Academy AI Career Essentials, Artificial Intelligence · (May 2024 - July 2024) ALX Academy Virtual Assistant, Administrative Assistant and Secretarial Science, General · (July 2024 - September 2024) Page 2 of 2