Patrick Mwangi

Email- Patrick Mwangi Information Technology (IT) Address 20100 Nakuru Phone- Diverse IT professional with a proven track record of implementing innovative Nationality Kenyan cybersecurity, and software development, ensuring optimal system performance solutions to enhance business operations. Skilled in network administration, and data security.  Skills Proficient in the use of computers. Experience Intern university IT attaché University Tech Excellent tutoring / teaching skills with strong adaptive ability based on the recipient's strengths and weaknesses. Comprehensive knowledge of Zendesk,Freshdesk and other CRM systems. Knowledge of Microsoft packages such as Office 2016. • Assisted in troubleshooting hardware and software issues for faculty and students. • Collaborated on IT projects, providing support and completing tasks assigned by supervisor. • Participated in technology training sessions and workshops to enhance skills and knowledge. • Maintained and updated computer systems, including installing updates and performing routine maintenance. Excellent communication and Interpersonal skills. Excellent Digital Skills. Strong customer service skills 2. Communication Customer care support NLB Services Hungary Remote Jan 2022 - Jan 2024 • • Managed customer inquiries and complaints through phone and email, ensuring timely resolution.  Languages • • Provided knowledgeable responses to inquiries on products, services, and policies. • • Maintained records of customer interactions, transactions, and feedback English Native Swahili Native for future reference. • • Collaborated with team members to improve customer satisfaction ratings and enhance customer experience. Freelance Writer Remotasks I have worked on this platform as a tasker and a reviewer in both 2D and 3D projects On this platform, I was able to learn in detail about data labeling and image annotation. I have also been able to show more people how to work and navigate Remotasks website. They are doing very well for themselves and can earn a living. AI trainer Mindrift Remote 2024 • Developed and implemented training programs for artificial intelligence models. • Collaborated with data scientists to analyze and interpret data for model training. • Utilized natural language processing techniques to enhance speech recognition models. Education Bachelor of Information Technology Egerton University Nakuru 2019 - 2023 I studied the f various aspects related to the application, development, implementation, and management of computer systems, software, networks, and information systems. Ai Career Essentials ALX Kenya May 2024 - Jul 2024 Devloped a deep understanding of common AI buzzwwords, trends, and concepts so I can effectively use Ai in the real world AI prompt engineering Virtual Assitant ALX Kenya Jul 2024 - Present Gain practical experience to develop the right skill set, tools, and mindsets to thrive as a VA in rapidly evolving global workplace