PatricK Merchant

Patrick Merchant 292 Plus Park Blvd. Nashville, TN 37217 - (Mobile)- System / Network / Hardware /Security Profile  Skilled IT professional with 15+ years of experience in setting up network, system / computer repairs, ּNetwork Administration and Security. Autonomous worker with a team-play mentality and a ‘get the job done’ attitude. Time / schedule / deadline driven and customer service oriented. Quick learner       Systems Administration Troubleshooting Diagnostics Solution Development     Windows 2000 Server/Pro Security Specialization Hardware Repair/Upgrade Help Desk / PC Support     Customer Service System Maintenance Peer-to-Peer Networking Dell Certified Expert Career Goals Systems administrator / Network engineer / Tech Sales / Support position with a growing business looking for an entrepreneurial, team player interfacing with clients and management. Professional Experience TN Consulting Services (Nashville, TN / Knoxville, TN) ▪ 2007 - Present Owner - Systems / Network Engineer    PC installation, hardware / software troubleshooting and repair, network design, hardware installation, security auditing, software installation, network design and installation Contract Assignment - NOVA Information Systems (Knoxville, TN) deployed more than 400 new PC’s to users, worked with senior project managers to install federally mandated encryption software on all company PC’s. Follow-on technical support. Contract Assignment - Qualxserv (Knoxville, TN) Performed warranty and non-warranty service calls for major PC manufacturers including Dell and IBM. Serviced an extensive array of notebooks, desktops, workstations, servers, and networking equipment. Compucom (Knoxville, TN) ▪ 2005 – 2006 Desktop Support – Systems Engineer  Performed onsite technical support for over 200 users at more than 40 branches of a wellestablished bank, diagnosing and repairing computer hardware, software and peripherals. PC Services (Knoxville, TN) ▪- Systems / Network Engineer / Technician  Installed new computers, configured software, built new systems at East Tennessee Oncology (Baptist Hospital). Networked multiple PC’s to a central server Education Business Administration Associate Degree (90% complete) -South College, Knoxville TN Continuing education and technical refreshers