Patrick Megan P Pasagui

Patrick Megan Pasagui Customer Service Representative I am a highly organized and detail-oriented Appointment Setter with over 5 years of successful experience in customer service, scheduling appointment, and database management. Possesses excellent communication and multitasking skills and is proficient in both verbal and written communication. EDUCATION - DE LA SALLE-COLLEGE OF SAINT BENILDE 2022 Manila, Philippines 2010 - 2014 - Bachelor of Science in International Hospitality Management https://www.linkedin.com/in /patrickpasagui SKILLS Microsoft Office Zendesk Canva Adobe Photoshop Mystique PMS Opera 3 Bacolor St. Brgy. San Juan Nepomuceno, Betis, Guagua, Pampanga PROFESSIONAL SUMMARY Appointment Setter Beyond BNB Secrets 2024 Schedule appointments with Corporate Housing to discuss viable business possibilities Contact leads via phone who have expressed interest in the rental business and document and monitor all activity in Close CRM, including call logs and appointment details Customer Service Representative Lawnstarter 2022 Maintain professional attitude throughout heated situations high demand of problem solving, constant navigation through multiple computer screens, and systems Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Maintain a positive demeanor with each prospect. Properly outline the products and services being offered to prospective customers and convert 50% or more to appointments Build expert, dynamic knowledge of the company’s products and services Front Desk Supervisor Novotel Acqua / Century Properties - Front Desk Agent The Ritz-Carlton Manama Bahrain - Respond to telephone and walk-in clients Provide assistance to customers or guests regarding reservations, hotel information , and before, during, and after their stay at the hotel guest concerns Ensure all log books always updated and actioned upon Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation Plan and design workloads for front office associates Managing reservations over the internet and by phone, informing customers about payment options and double-checking their credit card information, registering guests and collecting all the necessary information (like contact details and exact dates of their stay), and completing all check-in and checkout procedures Providing details on our hotel, including available rooms, pricing, and facilities and Find and train suitable candidates, manage maintaining accurate records of reservations their day-to-day activities, create daily work and payments schedules, approve time off requests and provide regular feedback ACHIEVEMENTS CERTIFICATIONS Nominated as Best Employee in year Hazard Analysis and Critical Control 2017 at The Ritz-Carlton Manama Bahrain Points (HACCP) Received 95% positive customer service satisfaction after 6 months of employment at Lawnstarter Proven track record of most upsold rooms in the Rooms Department at The Ritz-Carlton Manama Bahrain