Patrick Marfo Osei

PATRICK MARFO OSEI P O Box 8125 Ahinsan Kumasi Tel:-/- Email:-Profile I am a highly motivated person who combines good human relations with effective communication, general management experience, information acquisition and dissemination skills in line with strong interpersonal skills, who thrives on being involved in leading teams in an environment of creativity and constant change. An idea generator and decisive person, who is highly adaptable to change and displays initiative and positive outlook to all changes as well as very influential in matters. Enjoys deadlines and performs well under pressure with little or no supervision. Gives whole hearted commitment to tasks and displays a high degree of tenacity and resilience when facing difficult situations. Educational Background DATE INSTITUTION CERTIFICATE OBTAINED - to- University Of Education ,Winneba-Kumasi Bachelor Of Business Administration-HRM - to- Kumasi Technical University Diploma In Business Administration - to- Jachie Pramso SHS WASSCE Other Certificates DATE INSTITUTION - to- Pentecost University CERTIFICATE OBTAINED Cerificate in Theology and Pastoral Studies Certificates of Participation DATE INSTITUTION 30TH AUGUST, 2023 Wisdom Writers 24TH NOVEMBER, 2023 Apex Orientation CERTIFICATE OBTAINED Handling an academic project and research paper writing skills Understanding The Skills Required for Career Advancement Work Experience [- to-] Office Assistant] [Adansi Rural Bank Plc.] Duties And Responsibilities  Securely delivers mails, documents and packages to intended location or recipient in a timely manner.  Fetch, check and sign for mails, documents and packages at their  collection points.  Ensure that all relevant deliveries are fully completed.  Ensure that both you and recipient sign all relevant documentations upon delivery.  Run administrative errands such as post office and payment for services as and when required.  Walk, bike or use public conveyances to reach destinations.  Overseeing clerical tasks, such as sorting and sending mail.  Keeping an inventory of office supplies and ordering new materials as needed.  Maintaining files.  Assist customers in the banking in respect of their deposits and withdrawals  Report any maintenance problems and issues at the branch immediately  Prepare wrappers for the tellers  Perform general office/clerical work such as retrieval and filling, photocopies, lamination etc.  Check prepaid meter at regular interval and report to Branch Accountant  Purchase units for prepaid meter when there is stock out  Checks fuel and oil levels of generator to ensure they are adequate  Carry out any other duty that may be assigned by the Superior. [- to Date] [Field Banking Officer] [Adansi Rural Bank Plc.] Duties And Responsibilities Marketing &Sales  Uncover prospective catchment areas of customers for Susu collection.  Manages daily goals and breaks them into “bite-size” to meet operational targets.  Build Relationship with existing customers.  Organizes focused sales promotion(s) in catchment area.  Liaise with departments and the clients to provide the service most suitable to the client’s needs, cost and in a timely manner.  Work closely with the Field Cashiering team to assess the progress of the department and develop sales and marketing strategy accordingly.  Produce reports on progress within the department and outline any developed strategies to improve. Customer Service  Provide proactive service and meet prescribed service standards all the time.  Manages customer complaints on one-stop basis i.e. the complaint must be owned by the Coordinator.  Develop and maintains strong working relations with all existing clients at key levels to optimize the utilization of approved facilities. Monitoring  Undertake field monitoring of activities of Field Cashiers  Monitor the performance of susu loans and deposit collections  Check daily updated arrears list to ensure strict and continuous follow-up of the outstanding portfolio of susu loans.  Monitor and follow up on dormant accounts to ensure their reactivation Human Resources  Provide leadership to the Field Cashiering teams and handle all sales monitoring and tracking activities.  Train and coach the various teams (Field Cashiers, etc.) in customer service, product knowledge, ARB processes and procedures, and selling skills, “Know Your Customer requirements, and hold regular “Objection Clinics”.  Manage annual leave of Field Cashiers in line with ARB annual leave plan Knowledge and Experience Having an excellent working knowledge of banking products.. Comprehensive knowledge of banking sector regulatory and legal requirements.. Ability to make effective decisions. Excellent people management skills. Working hard to ensure customer satisfaction. Ability to communicate unreservedly and succinctly and excellent public speaking skills. Good knowledge in Microsoft office suite (Word, Excel, power point etc) Key competence and Skills Computer proficiency Teamwork Report writing, communication and presentation skills Leadership qualities, personnel and team management High integrity and confident person Goal oriented person Resourceful Client relations Interests and Hobbies Watching and playing football Reading Listening To Music Referees 1. Nana Agyemang Asamoah Operations Manager Adansi Rural Bank Plc. Head Office-Fomena-/-. Irene Pokuaa Marfo Branch Manager Adansi Rural Bank Plc. Kaase Branch-/-. Pastor Alex Kissi Baah District Pastor The Church of Pentecost La Area -Trade Fair District-