Patrick Maiza

PATRICK MAIZA TECHNICAL & CUSTOMER SUPPORT EXPERT GET IN CONTACT- - #353 Romano's Apt.,Brgy. 8 Bagumbayan, Legazpi City, Albay 4500 PERSONAL PROFILE WORK EXPERIENCE Prudent and determined customer service and technical support professional, excelling in customer guidance, query response, complaint processing, and with vast technical and help desk knowledge. PROPERTY MANAGER RPM HAMPTON ROADS | May 2017 - 2021 Provided customer service assistance to tenants and landlords under RPM Virginia. Seeking a placement opportunity as a CSR/TSR where relevant experience of 5+ years could translate in to the firm’s profitability. AREAS OF EXPERTISE Customer Service High Level Technical / Help Desk Support Working knowledge in Windows and MAC OS, Productivity Softwares, Network Connectivity, System Recovery, Active Directory, BitLocker Assessment OTHER SKILLS The ability to analyze complex technical information Detail oriented Excellent problem solver HELP DESK EXPERT UNISYS | November 2015 - November 2016 Provided help desk assistance and technical support to Unilever employees worldwide. STEFANINI | March 2015 - October 2015 Provided help desk assistance and technical support to Acosta employees worldwide. TECHNICAL SUPPORT EXPERT CONVERGYS | August 2012 - February 2015 Provided support to Tier 2 technical concerns for Time Warner cable via phone and email. TELEPERFORMANCE | May 2011 - May 2012 Provided technical support assistance for Epson end-users in North America via phone and email. PROFESSIONAL ACHIEVEMENTS TIME WARNER CABLE 2014 Circle Of Champions Quarter 2 - Top Tech Support Agent 2014 Circle Of Champions Quarter 3 - Top Tech Support Agent 2014 Circle Of Champions Quarter 4 - Top Tech Support Agent TRAININGS & CERTIFICATIONS CloudU CERTIFICATION Rackspace | November 23, 2015 SIX SIGMA - WHITE BELT Management and Strategy Institute | November 20, 2015