Patrick Lacsi

Patrick Joseph P. Lacsi Quezon City, Philippines - - PROFILE Versatile professional with over two years of experience in customer service and technical support, and six months as a Content Creator and YouTube Manager. Demonstrated expertise in delivering exceptional support in high-pressure environments and resolving complex technical issues with clarity. Proven ability to create engaging visual content and manage digital platforms effectively. Adept at enhancing online presence and user engagement through strategic content management and creative design. PROFESSIONAL EXPERIENCE October 2022 – October 2023 Muntilupa City, Philippines Zalora Philippines, Senior Customer Service Associate Provided high-quality support to customers, efficiently handling a variety of inquiries in a fast-paced environment. Built and maintained positive relationships with customers, earning a reputation for efficiency and effectiveness. Consistently exceeded performance benchmarks, contributing to overall customer satisfaction and loyalty. • • • April 2021 – May 2022 Quezon City, Philippines Concentrix, Technical Support Representative Demonstrated ability to troubleshoot and resolve technical issues with finesse. Delivered clear and concise solutions to ensure customer satisfaction. Bridged the gap between complex technical jargon and understandable resolutions for clients. • • • October 2020 – January 2021 Quezon City, Philippines Inspiro, Customer Service Representative Effectively handled diverse inquiries and concerns via various communication channels. Committed to active listening and problem-solving, resolving issues promptly and leaving customers satisfied and loyal. • • REMOTE EXPERIENCE March 2024 – September 2024 Content Creator and YouTube Manager Video Editing: Proficient in editing various video formats, including raw footage, stock footage, and AI-generated content. Ensured high-quality, polished videos that effectively convey the intended message. Graphic Design: Skilled in creating professional visuals for multiple purposes: Social Media Management: Regularly posted content on platforms such as YouTube, Facebook, Instagram, and LinkedIn. Ensured posts were timely, relevant, and aligned with the brand’s voice and marketing strategy, fostering community engagement and growth. • • • August 2022 – December 2023 Personalized Internet Ads Assessor, Telus International AI Reviewed online advertisements to enhance content, quality, and layout. Provided feedback and analysis on ads' relevance, accuracy, and effectiveness based on search terms used by users. Identified and reported issues such as misleading, inappropriate, or offensive content. • • • EDUCATION Bachelor of Science in Computer Science, New Era University SOFT SKILLS Strong Communication Problem Solving Decision Making Multi-tasking Critical Thinking Active listening Written communication Clarity and conciseness Cooperation Flexibility Ability to learn quickly Openness to change Analytical skills Prioritization Task organization Conflict resolution Resilience Proactiveness TOOLS Capcut Adobe Premiere Pro Adobe After Effects Adobe Photoshop Adobe Illustrator Canva Chat GPT Streamlabs OBS Studio Wordpress Zendesk Clockify Google Workspace Microsoft 365 Otter.AI Slack Grammarly Envato Elements Elevenlabs Well Said Labs CONTACT Portfolio, https://lacsipatrick.my.canva.site/ Facebook, https://www.facebook.com/patrick.lacsi/ LinkedIn, www.linkedin.com/in/patricklacsi Skype, live:patrick.lacsi Whatsapp, - Onlinejobs.ph, https://www.onlinejobs.ph/jobseekers/info/- EQUIPMENT SETUP LAPTOP CPU: 12th Gen Intel(R) Core(TM) i7-12700H, 2.30 GHz GPU: NVIDIA GeForce RTX 3050 RAM: 16.00 GB Storage:512 GB Internal Monitor: 1920 x 1080, 144hz External Monitor: 2560 x 1080, 180hz Windows 11 Home Single Language • • • • • • •