Patrick Johnson
Customer Support Agent
EXPERIENCE
Concentrix— E-commerce Customer Support Agent
August 2023 - December 2023
CONTACT-Phone number:-
Address:14 Four-Forty Drive
Kingston 20
SKILLS
• Creativity
• Leadership
Assist customers with inquiries, orders by providing refunds and tracking
• Organization
packages.
• Problem solving
Hinduja Global Solutions — Claims Closure Technician
April 2021 – June 2023
Review and finalize insurance claims from members for resolution and
closure.
E sports Development League — Game Chat Moderator
July 2018 – March 2021
Monitor online game chat, enforces rules, mediates disputes, and
maintains a positive gaming environment.
Ibex Global — Customer Service & Logistics Support
November 2017 – September 2018
Coordinate customer inquiries and ensure smooth logistics operations
through effective communication and problem-solving.
EDUCATION
Professional Development Institute (Girls Town)
Heart Trust/NTA
Commercial Food Preparation (Level 1 & 2)
Jose Marti Technical High School
Caribbean Secondary Examination Council (CSEC) 2015
● English Language Grade I
● Principles of Business Grade II
● Social Studies Grade III
• Teamwork
● Agricultural Sciences Grade III
