Patrick James Gumban

I am an aspiring General Virtual Assistant focused on copywriting and email marketing. I am currently building my skills in both areas. My background includes extensive multi-channel contact support, managing inquiries through phone, email, chat, and ticketing systems. This experience has helped me develop essential skills for virtual assistance and marketing roles.

With a Bachelor’s in English, I have strong written and verbal communication abilities. I am learning to create engaging email subject lines, persuasive copy, and clear calls-to-action. By studying copywriting principles, I aim to deliver a consistent brand voice and produce high-quality content.

I am training to design and manage email campaigns. This includes segmenting audiences, creating templates, performing A/B tests, automating workflows, and analyzing performance metrics. These skills will help improve engagement, enhance deliverability, and achieve measurable results—qualities that businesses look for in an email marketing VA. 

I am skilled at organizing calendars and inboxes with Microsoft 365 and Google Workspace. My experience with CRM tools, ticketing systems like Jira and ServiceNow, and remote tools such as Zoom, Teams, and Webex allows me to coordinate effectively and ensure smooth operations.

Working in fast-paced support roles has sharpened my troubleshooting, time management, multitasking, and attention to detail. I have created user-friendly help articles, managed escalations and callbacks, and upheld high service standards—all of which apply to VA responsibilities.

My developing skill-set combines administrative excellence with creative strategy. I bring the reliability of an experienced contact specialist and the ambition of a marketing apprentice. With a proactive attitude and a commitment to learning, I am prepared to provide polished communications, strategic email campaigns, and exceptional virtual support that enhance client operations and brand presence.