Personal details:
Name: Patrick Garcia
Current location:Stepankovicka 812/10, 74721 Kravare, Czech Republic
Email: -LinkedIn: https://www.linkedin.com/in/patrick-garcia-a2a146114
Date of birth: -
SUMMARY
Highly-motivate and enthusiastic customer service professional with ability to multi-task, prioritize and manage time effectively, fulfill customer expectations, reach company targets by providing high service standards and maintain remarkable customer satisfaction. I adapt myself to build positive, productive and lasting relationships. I am creative and active person, responsible, reliable as a team player with great communications and presentations skills, with a continuous learning will.
CAREER HISTORY
2018 – Present
VERIZON INC
Ostrava, Czech Republic – Project manager.
Product knowledge.
Communication (verbal, written and listening).
Problem resolution.
Task orientation and time management.
Persuasive abilities.
2010 - 2018
CELEBRITY CRUISES
Miami, Florida – Onboard Customer service supervisor
Management administrative paperwork
Responsible for improving customer service experience
Training and developing new employees
Create long term relationships with our customers and business partners
2013 – 2014
GRAVITY AUTOS
Atlanta, Georgia, USA– Marketing Assistant
Maintain working knowledge of all company products, service and promotions
Preparation of marketing materials, newsletters
Analysis of customer preferences
EDUCATION
2013 - 2014
CORNELL UNIVERSITY
Hotel Revenue Managment, Certificate Program.
Atlanta, United States Of America
2005 - 2009
NATIONAL LEARNING SERVICE
Hotel management and customer service, bachelor´s degree.
Bogota, Colombia
CERTIFICATES STCW
Elementary First Aid
Fire Prevention and Fire Fighting
Personal Safety and Social Responsibilities
Personal Survival Techniques
Proficiency in Security Awareness
Crowd Management
Security Awareness
Crisis Management And Human Behaviour
LANGUAGES
Spanish: Mother tongue
English: C1
Italian: B2
SKILLS
Work with PC: Microsoft Office, Opera hotel managment, Amadeus Reservation developer, Fidelios Customer service Iniciative, InfoGenesis Revenue Oriented, Issuetrax Acomodation software, Kronos HR software.
