Patrick Elvambuena

Patrick L. Elvambuena Workplace Technology Specialist - |-| LinkedIn Profile Tondo, Manila, Philippines PROFESSIONAL SUMMARY Workplace Technology Specialist or Service Desk Analyst with more than 7 years of experience. Serves as first point of contact by people or as we call them “users” to assist with day-to-day issues and requests, ranging from hardware & software issues, different kinds of technical requests, and how to guides. AREAS OF EXPERTIES Professional Skills: Problem Solving | Customer Service | Adaptability | Communication | Team Work Technical Skills: ServiceNow | Active Directory | Office 365 | Computer Hardware & Software PROFESSIONAL EXPERIENCE Aurecon Australasia PTY. LTD. Workplace Technology Specialist Estancia Offices at Capitol Commons, Pasig City September 2017 – Present Serves as first point of contact of its employees by providing a positive customer experience that will boost the employee’s experience and continues work service with the company. • • • • • • Using ServiceNow as the main tool for creating, monitoring, and maintaining of both incident and task tickets. ServiceNow is also used for answering emails and chat sessions from clients. Manage Active Directory tasks such as: o Unlocking or reinstating of AD accounts o Resetting of account passwords o Enabling/disabling office computers Assisting employees with How to’s, FAQs, and Quick Reference Guides with various inquiries such as: o Software and hardware requests o Access requests for personal OneDrive, mailbox, calendar, etc. o Modifying both Outlook distributions lists and shared mailboxes o First time setting up of Multi-factor Authentication o Setting up of either personal or company issued phone to the company's Mobile Device Management o Setting up office printers and/or plotters o Installing/uninstalling software Providing basic troubleshooting on commonly used applications such as: o Microsoft Office 365 o Engineering applications AutoCAD, Revit, Space Gass, & ProjectWise o System Center Configuration Manager (SCCM) o Clearing up disk space Collaborates with the team and leads with day-to-day tasks and outages. Endorsing of tickets to the appropriate resolving teams that requires further investigation. Collabera Technologies Private Limited Inc. IT Service Desk Analyst Rufino Pacific Tower, Ayala Ave, Makati City November 2016 – July 2017 Providing first-level support to internal employees of one of the biggest grocery stores in the US (Albertsons/Safeway). Actionlabs IT Services Phils. Corp Customer Care Representative E. Rodriguez Sr. Ave. Cubao, Quezon City July 2015 – August 2016 EDUCATION Polytechnic University of the Philippines Bachelor of Science in Computer Science Anonas, Sta. Mesa, Manila