Patrick De Guzman

ACCOUNT ANALYST PATRICK DE GUZMAN ABOUTME Customer Care Representative with over 7 years of experience in a call center setting, including tech support and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company. SKILLS WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE LEVEL 1 SupportNinja Inc. BGC Taguig Phillipines November 2023 - Present Managed customer inquiries and issues via phone, chat, and email for a startup health company. Provided seamless customer service to patients and collaborated with the COO to optimize service workflows. Conducted cold calling to expand customer base. APP CUSTOMER SERVICE REPRESENTATIVE LEVEL 3 TTEC - Mandaluyong City Philippines Communication skills Teamwork and collaboration skills Problem-solving and critical thinking Organization and time management Attention to detail Adaptability and flexibility Ability to work independently Ability to learn new things quickly. Strong work ethic and positive attitude LANGUAGE April 2018 - November 2023 Handling customer concerns via email, chat, and phone calls. Addressing order inquiries promptly to ensure timely delivery. Resolving issues related to missing or incorrect items reported by customers. Processing credits or refunds efficiently to maintain customer satisfaction. Handling unauthorized charges with diligence and attention to detail. Assisting customers with order placement to facilitate smooth transactions. TECHNICAL SUPPORT REPRESENTATIVE English Fluent Filipino Native CONTACTS- Alorica - Makati City Phillipines May 2016 - April 2016 Technical addressed customer technical inquiries via phone communication, demonstrating adept troubleshooting skills in resolving issues related to phone, internet, and television services. Utilized clientprovided tools effectively to diagnose and resolve issues promptly. Managed service requests by scheduling service appointments and dispatching field technicians as necessary. - Cainta Rizal 1900 Philippines CUSTOMER SERVICE REPRESENTATIVE LEVEL 1 Concentrix - Quezon City Phillipines EDUCATION BSECE at Rizal Technological University Sept 2013 - May 2017 November 2015 - February 2016 Managed customer inquiries and issues via phone, chat, and email for a startup health company. Provided seamless customer service to patients and collaborated with the COO to optimize service workflows. Conducted cold calling to expand customer base.