Patrick Daryl D. del Rosario
#638 Purok 5 San Pedro II Magalang, Pampanga
E-mail:-Contact No.:-
SUMMARY OF QUALIFICATIONS:
Excellent English communication skills
Knowledgeable in the use of computer programs such as Microsoft
Office
With excellent researching and multi-tasking skills
Good interpersonal skills
CAREER OBJECTIVE: To obtain a position in your company that will effectively use my skills and
experience.
WORK EXPERIENCE:
Consultant – Technical Support
PHL Amazon Audible, Inc.
Sutherland Global Services
Berthaphil 2, Berthaphil Compound Jose Abad Santos Avenue,
CSEZ, Clark Pampanga
September 2014 – August 2015
Responsibilities:
Assist customers with account and billing issues
Provide real-time technical assistance (i.e. Full and Mobile Audible
website navigation; Windows and Mac Audible and iTunes software
issues; Android, iOS, Windows Phone Audible app issues) to
customers over the phone and via email, live chat and remote
assistance tools (Go-to-Assist)
Ensure that customers’ concerns are resolved in a timely,
organized and friendly manner
Training Apprentice
PHL Amazon Audible, Inc.
Sutherland Global Services
Berthaphil 2, Berthaphil Compound Jose Abad Santos Avenue,
CSEZ, Clark Pampanga
April 2015 – May 2015
Responsibilities:
Prepare and deliver instructional materials for new hires
Prepare and upload online assessments for quality analysts and
consultants
Daily and weekly analysis of quality analysts and consultants’
product and process knowledge
Update quality analysts and consultants with latest product and
process knowledge and issues
Content Support Staff/Researcher/Data Entry
Hotels Combined Pty Ltd
44 Bay Street
Ultimo, 2007, NSW
Sydney, Australia
December 2016 – Present
Responsibilities:
Manage property profiles; updating profile information
Manage emails as an SEO Campaign staff
EDUCATIONAL BACKGROUND:
Tertiary:
Doctor of Veterinary Medicine
Pampanga Agricultural College
-)
Secondary:
Salutatorian
Balitucan National High School
-)
Elementary:
Valedictorian
Balitucan Elementary School
-)
PERSONAL INFORMATION:
Date of Birth:
March 29, 1992
Civil Status:
Single
Character references will be furnished upon request.
I hereby certify that the above information is true and correct to the best of my
knowledge and belief.
PATRICK DARYL D. DEL ROSARIO
Applicant
