Patrick Ace Sodela
Macopa St. Sampaloc, Tanay, Rizal
Mobile No--
OBJECTIVE:
To secure a position in line with information technology where my academic training and skills can be further applied and enhanced.
EDUCATION:
Bachelor of Science in Business Administration Major in Management
University of Rizal System
April 2009
Diploma in Computer and Electronics Technology
Systems Technology Institute (STI)
October 2005
SKILLS:
Skilled in removing computer viruses.
Skilled in computer upgrading, hardware setup, maintenance and troubleshooting.
Skilled in Windows Operating System (XP, Windows Vista, Windows 7, Windows 8, Windows 10)
Microsoft Certified
Skilled in using Netsuite and Zendesk
WORK EXPERIENCE:
March 2018 to July 2019
Admin Assistant
Puretec Group
Processing Orders
Data Entry
Responsible in creating updates board
Responding to customer’s questions via email
October 2015 – February 2018
Supervisor
ECE Consulting Group
Provided support for the agents by doing side by sides when they are processing an order or while they are categorizing a product.
Conducted team huddles to make sure that the agents are doing the right way of ordering a product.
Sending reports to the clients regarding the progress of the account.
Talking to the client everyday.
Management of cases thru Zendesk CRM.
Processed orders via jet.com website including back orders.
Processed shipping fee, shipping methods and estimated date of delivery.
April 2013 – June 2014
Level 2 Technical Support,
ECE Consulting Group
Provides technical support for US, Canada and EMEA customers that has issues with computer like Virus, No boot, Slow computer, Firewall, Update, Windows is not genuine and System cleanup.
May 2011 – April 2013
Level 1 Technical Support, SITEL Philippines, Pasig City
(Microsoft Answer Desk Virus Removal Department)
Provides technical support for US, Canada and EMEA customers that has issues with computer like Virus, Pc tune up, WGA issue and Windows Update issues.
June 2009 – May 2011
Technical Support Representative, Pacific Hub Corporation
(Globe Broadband)
Provides technical support for Globe Broadband Subscribers in the Philippines
REFERENCE:
Available upon the request.
