Patricia Wangui Maina
Nairobi, Kenya | - |-SUMMARY
Patricia is an experienced administrator with strong project management skills, excelling in implementation, and
has a proven track record of providing service in dynamic and fast-paced environments. Her expertise includes
strategic administration, project management, and sustainability. Patricia has worked with various businesses to
improve accuracy and efficiency by maintaining and developing administrative processes, specifically
streamlining communications, orchestrating work process transitions, and spearheading diverse projects.
SKILLS & CERTIFICATIONS
● Project and Operations Management: Strategic planning and execution, Workflow optimization, Project
documentation and reporting, Budgeting and resource planning, Stakeholder communication
● Administration and Communication: Data input and analysis, Office management and reporting, Process
automation, Internal/external correspondence, Calendar management, Travel arrangements, Policy and
compliance documentation
● Tools and Software: Microsoft Office, Google Workspace, Asana, Notion, Zoom, Slack, Calendly, Meta
Business Suite, Mailchimp, Canva, CRM and digital communication tools
● Certifications: GRI Professional Certification
EDUCATION
Global Reporting Initiative
GRI Professional Certification Program
Nairobi, Kenya
February 2024
Kenyatta University
Bachelor of Arts: Economics
Nairobi, Kenya
July 2021
EXPERIENCE
MK-Africa Ltd. (Sustainability Communications Consultancy)
Nairobi, Kenya
Sustainability Officer
May 2024–December 2024
● Oversaw 15+ consulting, reporting, and training projects valued at over KES 12M, achieving a 95%
on-time delivery rate by streamlining communication, managing daily milestones, and ensuring client
satisfaction.
● Interpreted requirements from 10+ corporate clients, including two multinational companies, to define
project scopes, timelines, and deliverables, while developing and maintaining detailed project schedules,
documentation, and status reports to ensure a 95% approval rate and timely stakeholder updates.
● Implemented Asana and Google Workspace for project tracking, reducing process bottlenecks by 30% and
increasing task completion rates by 40%, directly contributing to improved cross-functional collaboration
and timely project delivery.
● Produced monthly status reports for 6 active projects and GRI-aligned ESG reports for 3 clients,
enhancing transparency, strengthening stakeholder engagement, and supporting early risk identification
and compliance with international standards.
● Trained and mentored 5 junior team members and contributed to MK-Africa’s 2024 stakeholder
engagement strategy.
MK-Africa Ltd. (Sustainability Communications Consultancy)
Nairobi, Kenya
Administrator
January 2021–May 2024
● Managed communication for 10+ client projects and served as executive assistant to the CEO, maintaining
a centralized archive of 300+ project documents to track organizational progress against the-
strategic plan.
● Led the company transition to remote operations by digitizing over 90% of office workflows and providing
first-line tech support to a 5-member team.
● Coordinated onboarding for 5 new employees and updated 10+ company policy documents, contributing
to smoother internal processes and improved compliance.
● Compiled and presented compliance-driven reports while managing documentation for 10+ contracts and
personnel records, ensuring 100% version control and maintaining audit-ready files accessible to senior
leadership and internal departments, including payroll.
● Evaluated and restructured internal workflows and developed SOPs, reducing project turnaround times by
25% and improving team productivity through updated procedures and standardized documentation
templates.
MIE Services (Freelance)
Nairobi, Kenya
Remote Virtual Assistant
July 2020–December 2024
● Founded and operated a virtual assistant business, providing tailored administrative and operational
support to 5+ senior executives across diverse sectors and regions.
● Managed daily administrative operations for 80% of clients, overseeing calendar management, email
correspondence, meeting coordination, and client communications.
● Conducted in-depth market research and gathered client feedback, leading to continuous service
improvements and a 20% increase in client retention.
● Developed and presented well-structured sales proposals and contracts, while organizing and managing
client accounts, resulting in a 15% increase in customer satisfaction through effective account
management and professional presentation.
● Provided prompt and professional responses to customer inquiries and issues, supporting data-driven
decision-making by maintaining detailed records of sales activities and customer interactions to improve
overall service delivery.
The Mothership Village (Child Consultancy and Food Business)
Nairobi, Kenya
Executive Assistant
July 2020–December 2020
● Developed and implemented comprehensive business processes, integrating CRM and project
management tools, resulting in a 50% increase in operational efficiency and a 30% reduction in process
bottlenecks.
● Managed bookkeeping, invoicing, and budgeting, ensuring accurate financial records. Provided monthly
income and expenditure reports, enabling clients to make informed financial decisions and maintain
compliance with their budgets.
● Conducted research on industry best practices and benchmarks, assisted the principal consultant in
putting together deliverables for 20+ clients, and provided complementary documentation, resulting in
positive feedback and a 95% satisfaction rate from clients.
● Researched marketing benchmark trends, designed 30+ social media posts and 5 advertisements,
increasing brand visibility by 20% and engagement by 25%. Managed content delivery across Facebook
and Instagram, ensuring consistent brand messaging and timely posts.
● Moderated a community of 5000+ online members and analyzed social media and marketing campaign
results, leading to a 15% increase in customer orders and a 20% growth in online community engagement.
Enterprise by Design (Marketing and brand design consultancy)
Melbourne, Australia
Social media content developer
July 2020–October 2020
● Developed 5 blog pieces and created 100+ captivating posts for Facebook and Instagram, increasing
engagement by 12% and growing social media channels by 15%.
● Curated and segmented social media content to enhance audience interaction and channel growth,
improving search engine optimisation (SEO) performance by 7%.
● Improved page content, keyword relevancy and branding to achieve search engine optimisation goals.
Amazon FBA seller
Nairobi, Kenya
Product Researcher
Jul 2020–August 2020
● Conducted in-depth product research on 15+ new products in the child care industry, analysing market
trends and identifying 5 new opportunities for potential market entry.
● Ranked 10+ products based on comprehensive evaluations, considering factors such as customer
reviews, pricing, and performance, resulting in a prioritized list for future marketing initiatives.
● Conducted detailed competitor analysis of 5 leading competitors, utilizing data from market reports,
customer feedback, and sales figures to inform a 3-month strategic roadmap for the product development
team.
● Executed data entry tasks involving the input of 100+ product specifications, ensuring 100% accuracy and
attention to detail, while maintaining organized records for easy retrieval and reporting.
Chefs on Legs (Catering services)
Data Entry Assistant
Nairobi, Kenya
March 2020–July 2020
● Handled over 150 customer orders and successfully implemented reimbursement procedures for 20
returned damaged equipment, ensuring a 98% satisfaction rate with returns and exchanges.
● Coded and processed 200+ documents into required formats, improving data-entry productivity by 25%,
and maintained detailed inventory logs for over 1,000 items.
● Assisted in migrating 2,000+ hard copy documents to an online filing system, reducing document retrieval
time by 40% and preventing data duplication errors.
● Monitored and analysed 120+ client orders, ensuring compliance with document standards and
contributing to 5 successful work bid applications by providing timely and accurate reporting.
● Assisted in conducting research for 3 work-related projects, editing over 30 documents to improve
accuracy, clarity, and communication effectiveness.
Nebular Graphics
Nairobi, Kenya
Graphic Designer
January 2020–March 2020
● Assisted in designing 10+ social media templates, logos, and theme layouts, ensuring alignment with the
client’s brand identity and boosting brand recognition by 15%.
● Designed 50+ visually compelling posts and stories for Instagram and Facebook, achieving an average
engagement rate of 25% and increasing post reach by 20%.
● Crafted 30+ pieces of content, including promotional messages and brand stories, leading to a 10%
increase in audience interaction and a 12% growth in online followers.
