Patricia Vazquez

Patricia Vazquez 18 Del Gingko St. – La Alameda, Nordelta (B1670CAU) Buenos Aires – Argentina Phone: - / Mobile Phone: -- PROFESSIONAL GOAL To participate in the leadership of strategic projects or programs which represent a challenge according to my skills and competences, while growing from a professional perspective. ACHIEVEMENTS        2016: Successfully led Municipio de Guayaquil MS CRM Online and Citizens Portal migration project to help support client’s Cloud-adoption strategy (Microsoft del Ecuador S.A.) 2014: Led project for implementation of Private Cloud solution for Ministerio de Finanzas Ecuador with client Top Box CSAT (10=Excellent) evaluation (Microsoft del Ecuador S.A.) 2012: As Client Business Partner was responsible for Client Relationship Management and advocacy for ENDESA in Latin America at Capgemini’s software factory, successfully implementing GCORE in LatAm. 2011: Led implementation of cloud-based CRM solution and contact center/BPO operations worldwide for Nissan (15 BUs - integrating CRM project based on ‘cloud computing’ technology, SalesForce.com). 2004/5: Successful Project Management - Migration/ Consolidation in hubs of all Microsoft Latin America, Central America, Mexico Customer Service & Product Services Support Contact Center operations. 2000: Received SIEMENS BUSINESS SERVICES GRAND PRIX INTERNATIONAL AWARD FOR PROJECT MANAGEMENT. (Actual Revenue USD 12.8 million, initial Projected Revenue USD 4.5 million). 1997: Project Management – Led successful implementation of Customer Service and Commercial Operations web-based application for TELECOM ARGENTINA, supporting 1800 users. ______________________________________________________________________________________________________________________ EXPERIENCE FINANCIAL/UTILITIES ■ Unisys Sudamericana SRL: Direction of Consulting Practice: Global Financial Services – Customer Contact Solutions ■ Consad/IBM Argentina for Banco de la Nación Argentina: Project Management: Customer Information System – Implementation of C.I.S. Integrated Banking Applications, Centenario Project. ■ ENDESA/ ENEL GROUP – Capgemini: Client Business Partner ENDESA (Electric Power Distribution, Spain – LATAM). ■ Ibersis-CT – UNION FENOSA GROUP: Project Management - Online Commercial Services System (Electric Power Distribution, Spain). BPO/ TELECOM ■ Capgemini Syngenta: Transformation Lead/ PMO - SAP Retrofit Project ■ TeleTech: Global Business Operations Manager. Launch and Management of BPO operations, supporting Presales/ RFP Process Support. ■ TELECOM ARGENTINA STET – FRANCE TELECOM: Project Management: Customer Management System for “112” Contact Centers and Commercial Offices. ■ ATENTO (TELEFONICA GROUP)/ Nextant LLC: Project Management - Contact Centers Operations Consolidation of all Microsoft Latin America contact centers in 2 hubs in Colombia and Argentina. GOVERNMENT ■ Microsoft del Ecuador: Ministerio de Finanzas, eSIGEF Private Cloud implementation. ■ Siemens IT Services – Ministry of the Interior: Project Management: Electors Lists generation for National Presidential Elections October 1999. Immigrations Applications and Border Control Systems. ■ Consad/IBM Argentina for IRS (DGI) / World Bank: Project Lead: Tax Collection, Tax Law Enforcement Control System. CAREER PATH MICROSOFT DEL ECUADOR SA: 12/02/2013 to 02/03/2016. Services Account Executive (01/05/2015 to 02/03/2016) Responsible for driving an intentional end-to-end sales model, designed to drive predictable business outcomes. I owned the Services business end to end, and had responsibility for driving a balanced portfolio of Consulting Services and Premier Support revenue in assigned accounts. Responsible for driving deep Customer Business Decision Maker and Technical Decision Maker relationships. I worked to drive strategic opportunities that were mapped to the Customer’s business initiatives. Led internal and external orchestration of Microsoft team account strategies. Engagement Manager (12/02/2013 to 01/04/2015) Responsible for engagement profitability and customer satisfaction by structuring and managing complex, large deals through completion. Account and client leader on building relationships, keeping delivery commitments and consulting risk low and building revenue when possible. Responsible for complex deal management and oversight, resource management and contract value engagement management. CAPGEMINI: 07/22/2011 to 09/30/2013. Business Transformation Manager – SYNGENTA (12/01/2012 to this date) Responsible for portfolio planning process and providing effective end to end prioritization and planning processes, as well as making sure that review, decision, sanctioning and approval gates are consistent and aligned across the organization. Ensure that Governing bodies and Steering Groups are able to take decisions based on facts and an informed basis as the methodology delivers repeatable and consistent outputs at all stages. Client Business Partner – ENDESA (07/22/2011 – 11/30/2012) Client Relationship Management ENDESA (Electric Power Distribution). Responsible for Client system demands management, including Solutions Management, Design and Project Direction, ensuring quality of Client service. I was in charge of the relationship with the Client. Responsible for complex Projects Direction which required integration of different Group Business Units resources and capabilities. PMO: GCORE Project (Implementation of Enterprise Solution GCORE -Global Distribution System- in Colombia (CODENSA), Chile (CHILECTRA), Brazil (AMPLA, COELCE). Solution Manager - ICT ENDESA Argentina: RFP Process management for SCADA /SPECTRUM system and GCORE solution for EDESUR Argentina in 2011. CMMI Certification Project Management 2012 (SCAMPI A ML3) TELETECH CORP: 12/05/2005 to 07/21/2011 Global Business Operations Manager – Project Manager Responsible for managing all aspects to ensure successful launch and management of Business Process Operations for Fortune 500 companies worldwide. Supported Presales and RFP process, Contracts and SOW Management, was main Point of Contact for Clients, coordinating Requests for Recruitment, Training, IT; established and managed all Operations Processes/ KPIs stabilization and fulfillment of all KPI and Metrics as defined per contract, reviewing performance and identifying opportunities for process improvement. I successfully implemented BPO operations in USA, Latin America, Europe and Asia Pacific regions for Clients such as Bank of America, HSBC, Sprint, Hewlett Packard, JPMC, Time Warner, Office Depot, Nissan Europe and NA, Target. ATENTO ARGENTINA (TELEFONICA GROUP) for Microsoft Corp.: 09/26/2005 – 12/05/2005 Nextant LLC USA for Microsoft Corp.: October 2004 – September 2005 Senior Project Manager Argentum Project - Migration and Consolidation in Regional Hubs of all Inbound and Outbound Call Center Service Providers for Microsoft Latin America, Central America, Mexico and Caribbean. Project Management Services for Microsoft Global Outsourcing, Microsoft Corp., Redmond - Seattle, USA. Integration of Vendors: Teleperformance – ATENTO, Telefónica (Argentina, Colombia, Brazil) UNISYS SUDAMERICANA SRL: September 2001 – November 2003 Consulting Practice Director Consulting Practice Direction: Customer Contact Solutions - Global Financial Services for Argentina and Uruguay. Direct Reports: 72 (5 Project Managers; Other: 67 consultants- FTE, vendors and trainees). Responsible for Sales Forecast (Siebel), Presales Operations, Operating Plan Definition, Capacity Planning, Operations Control, Resource Management, Contract Management, Project Quality Assurance, Offshore Development Operations, Practice Objectives Achievement: Revenue, Gross Margin, Orders, Chargeability, Rate Realization. Successful Project Direction: Banking solution for 668 branches for Banco de la Nación Argentina, including Headquarters (Largest bank branch in Argentina: 380 users). SIEMENS IT SERVICES:- Project Manager MINISTRY OF THE INTERIOR - D.N.I. PROJECT Integration of 7 main vendors and various local suppliers. Annual Operative Budget: U$S 16 Million. D.N.E. PROJECT (DIRECCIÓN NACIONAL ELECTORAL): Generation and Distribution of Provisional and Final Electors Lists for National Presidential Elections October 1999, Operations Control Manager. This project was awarded the Siemens Business Services – Grand Prix International Award (Projected Revenue: USD 4.5 million, Actual Revenue: USD 12.8 million) D.N.M. DEL. PROJECT (DIRECCIÓN NACIONAL DE MIGRACIONES): Immigrations Applications System (Workflow SystemCustomization of Imaging Automation Application by Eastman SW Document-DB System). Creation of Unique Foreigners File. TVF Smartcard Implementation (Frequent Flyers / Border Transit). IBERSIS-CT (UNION FENOSA – CAMBRIDGE TECHNOLOGY GROUP):- Project Manager Internet Technology Consulting Project Manager. Partners and Strategic Alliances Manager. Marketing Planning. RAPID Methodology, Internet Development Workshops Class Trainer. Successful implementation of M.I.S applications for Utility/ Power Generation companies (EXXEL GROUP - EMDERSA: EDESAL, EDELAR, EDESA) and Internet technology application “Oficina Directa” for UNION FENOSA Spain. PROJECTS: PARTNERS: WEYERHAEUSER (U.S.A.) - PILLSBURY OFICINA DIRECTA UNIÓN FENOSA (SPAIN) IAE (ESCUELA DE NEGOCIOS DE UNIVERSIDAD AUSTRAL) INFORMIX SOFTWARE - SUN MICROSYSTEMS RATIONAL SOFTWARE (U.S.A.) - IONA (U.S.A.) INPRISE (U.S.A.) – VERISIGN TELECOM ARGENTINA STET-FRANCE TELECOM S.A.: 1996 - 1997 Project Manager C.M.S. (CUSTOMER MANAGEMENT SYSTEM) RFP Process, Technical Evaluation and Bid Selection, Project Management: Customer Management System – Customer Services and Contacts System for Residential and Corporate Customers implemented in “112” Contact Centers, Branches, Corporate Customers Service Centers and Major Customers Service Centers. (Internet Technology application, 1800 users). Integration with Omega Project (Business Process Re-engineering for Commercial Network) and Genesis Project (Business Process Re-engineering: Billing, Collections, Administration of Products and Services List). CONSAD – IBM ARGENTINA: 1993 - 1996 Project Leader BANCO DE LA NACIÓN ARGENTINA – CENTENARIO IT PROJECT Systems Integration. Implementation of Customer Information System - CIS, Integrated Banking Applications Hogan Systems Inc. DIRECCIÓN GENERAL IMPOSITIVA – DOSMIL – SICOFI – AUDINT PROJECTS Planning and Controlling. Tax-Payers Selection and Tax Collection Process Control System (SISECO). SYSTRENDS S.A.:- Project Leader Project Planning and Controlling. INFORMIX SOFTWARE:- Senior Consultant Professional Services. Informix SQL, 4GL, DBA (Technical Class for DBMs) Trainer: BANCO RIO DE LA PLATA S.A.:- Systems Designer- Developer Applications: Direct Deposits: Checking Accounts, Savings Accounts. Credit Cards, Debit Cards. SYNAPSIS S.A.: 1985 - 1988 Systems Designer- Developer E.P.E.C. (EMPRESA PROVINICIAL DE ENERGIA DE CORDOBA - Electric Power Distribution, Argentina). Applications: Billing and Collections. GUILFORD ARGENTINA S.A. Applications: Human Resources, GL. EDUCATION I.D.E.A. - Instituto para el Desarrollo Empresarial de la Argentina. Master in Business Administration (Currently in the process of preparing Masters’ Thesis Presentation) University of Buenos Aires (U.B.A.) School of Engineering. Systems Analysis Bachelor. Graduated 1989. University of Cambridge. UK. Certificate of Proficiency in English (1984). General Certificate of Education O-Level. (1984) Barker College. Graduated 1984. Alliance Française. Maitrice Elementaire (1985) TRAINING AND SEMINARS INSEAD - Business Strategy and Financial Acumen Course, with focus on proving value of Cloud-based solutions. MICROSOFT – Sales Academy. Services Sales Role Academy. MSSU – MICROSOFT Services University Program. PMP – Project Management Institute. Currently preparing for PMP Certification. Capgemini – UPM. Unified Project Management training. EDDE – Escuela de Dirección de Empresas (UADE Group) Management Suite: Negotiation, Leadership, Team Management, Motivation. PM Value (Project Management Institute – Argentina Chapter) PMP certification preparation sessions, PMBOK Training. Unisys University. TeamMethod Suite, based on PMI methodology (Project Planning and Controlling, Risk Management, Requirements Management, Estimating, Building WBS, TeamProgram Concepts) Target Application Selling (Siebel), Leadership @ Unisys, Strategic Consulting, Effective Management, Empowerment, Teamwork, Effective Presentations. I.A.E. / P. Green - P. Arnold - G. D'Andrea. Management Frontiers Seminars: Marketing with no boundaries I.A.E. / J. Storck. (Boston University). Management Frontiers Seminars: Adding value with IT Cambridge Technology Group. (Cambridge, MA -Boston- U.S.A.) 6 months. Internet Consulting Intensive Training. RAPID Methodology. Risk Management. Business Case Preparation. Java, CORBA, HTML, Graphic Design for the Web. I.B.M. - U.B.M / G. Gaxiola. Systems Integration Management. Systems Integration Planning. ACADEMIC EXPERIENCE University of Buenos Aires (U.B.A.). School of Engineering. 1989 - 1994 Computer Science Department. IT Projects Class. Assistant Docent, 1st Category. University of Buenos Aires (U.B.A.). School of Engineering. 1988 - 1989 Computer Science Department. Information Analysis Class. Assistant Docent, 2nd Category. LANGUAGES Spanish. Native speaker. English. Bilingual, native speaker level. French. Intermediate. PERSONAL INFORMATION Nationality. Argentine. Date of Birth. 05/ 17/ 1967. Marital Status. Married.