Patricia Sta. Rosa
Social Media Manager
I have helped service-based businesses become more popular and profitable both
offline and online through my 2 core values - excellence with empathy and
congruence with compassion. Through these values, I am able to consistently
overcome challenges in reaching growth goals by implementing hyperpersonalized approach on social media platforms.
2
years
Working Online
4
years
Customer Service
7
years
Manager
Social Media Experience
Professional Background
Virtual Customer Service Manager
360 FIT Teams, Southeast Asia
@360fitteamsph_
HIGHLIGHTS :
Planned, executed and recalibrated weekly posts on
2019 - 2021
HIGHLIGHTS :
Instagram and Facebook with creative team
Co-developed, pitched and implemented online wellness
Responded to comments, DMs and tags within 4 hours
programs such as virtual GX, webinars and online team
Answered email inquiries of about 5-10 daily
challenges for BPOs and Co-working Spaces
Supervised day to day customer related team
@nurtour.ph
responsibilities heavy on calendar & email management
HIGHLIGHTS :
Grew organic followers from 0 to 500 in 2 weeks
Made creatives and copies with a CTA to book on
website
Responded to comments, DMs and tags within 4 hours
Head of Sales & Reception 2021
Warehouse Gym, Dubai
Opened IBN Battuta branch with 500 memberships target
Virtual :
1. Emotional Intelligence
Social Media Management
2. Command
Email Management
3. Negotiation
Editing/Proofreading
4. Organization
5. Teamwork
Academics & Certifications
Neurolinguistic Programming Practitioner
Mindfulness Master
Nutrition & Lifestyle Coach Level 1
Bachelor of Science - Hospitality & Tourism
Management
Contact
- / --Dubai
Instagram and Linkedin working closely with Creative team
HIGHLIGHTS :
Top 5 Skills
Talentview Asia 2019 :
Managed social media platforms such as Facebook,
met in pre-opening
Managed sales processes and enhanced workflows with a
team of 7 people in sales & reception
Direct client facing, handling escalated customer concerns
and complaints on a daily basis
Club Manager 2017 - Fitness Club, Manila
HIGHLIGHTS :
B2B and B2C sales management, thus
--> Increased member retention rate by 10% YOY
--> 95% client satisfaction rate YOY
Managed daily operations, led a team of 15 people and
regularly brainstormed with CEO, Finance, Sales &
Marketing to keep up with emerging trends.
Created workplace wellness solutions for Southeast Asia,
Oceania and EU companies.
Sales & Marketing Manager 2014 - 2017
Goodfellas Steaks & Burgers Inc., Manila
Sales Consultant 2012 - 2014
Mercedes Benz, Manila
