Patricia Pierre

9301 Summit Centre Way Unit 2327 Maitland, FL 32810 -- PATRICIA PIERRE PROFESSIONAL SUMMARY Detail-oriented and highly organized Customer Service Representative & Administrative Professional with expertise in executive support, operations management, and customer relations. Skilled in streamlining workflows, optimizing productivity, and implementing efficient administrative processes in remote environments. Strong background in calendar management, high-volume communication handling, and process improvement. Bilingual in English and Creole, with exceptional problem-solving and leadership skills. CORE SKILLS & COMPETENCIES ✔️ Executive & Administrative Support ✔️ Calendar & Schedule Management ✔️ Remote Team Coordination ✔️ Process Improvement & Workflow Optimization ✔️ Customer & Client Relationship Management ✔️ High-Volume Call & Email Handling ✔️ Data Entry & Documentation Accuracy ✔️ Confidential Records Management ✔️ Technical Troubleshooting & IT Support ✔️ Bilingual: English & Creole PROFESSIONAL EXPERIENCE Southern Home Services | Maitland, FL — Customer Experience Coordinator 2024 - PRESENT ●​ Increased scheduling efficiency by 30% by implementing a structured appointment booking system. ●​ Reduced customer wait times by 40% through improved communication between technicians and dispatch teams. ●​ Enhanced customer satisfaction by 25% by providing proactive follow-ups and personalized servic ●​ Led outbound service promotions, boosting service add-ons by 20% through cross-selling strategies. ●​ Maintains detailed records and ensures seamless coordination between customers and service teams. Automated Health Systems | Remote, FL — Interpreter & Customer Service Representative 2023 - 2024 ●​ Managed 100+ daily customer interactions, resolving Medicaid eligibility inquiries with a 98% accuracy rate. ●​ Reduced processing delays by 35% by optimizing documentation review and case management workflows. ●​ Assisted over 500 clients in navigating application processes, ensuring compliance with state and federal policies. ●​ Maintained a 95% customer satisfaction score by providing clear and effective communication. Shack Television | Remote, FL — Customer Service & Tech Support Specialist 2020 - 2022 ●​ Resolved 90% of technical issues on first contact, reducing customer escalations and improving retention. ●​ Increased service package sales by 18% through strategic upselling and customer education. ●​ Developed internal troubleshooting guides that cut call durations by 25%, improving efficiency. ●​ Maintained strict confidentiality and data protection while assisting customers with account-related issues. Gordon-Thomas Associates | Fort Lauderdale, FL — Legal Forwarder & Receptionist 2017 - 2018 ●​ Managed high-volume calls (100+ per day), ensuring efficient client communication and case tracking. ●​ Reduced case-processing delays by 40% through attorney-client coordination and optimized documentation workflows. ●​ Assisted in preparing and filing 200+ legal documents, ensuring 100% compliance with court regulations. ●​ Implemented a digital filing system, reducing document retrieval time by 50%. Sinai SDA Church | Plantation, FL — Receptionist & Administrative Assistant 2016 - 2017 ●​ Streamlined office operations, reducing administrative processing time by 30%. ●​ Managed front-desk operations, ensuring a 98% satisfaction rate among staff and visitors. ●​ Organized and scheduled 50+ weekly meetings and events, ensuring smooth execution. Global Response | Margate, FL — Customer Service Representative 2011 - 2012 ●​ Handled 150+ daily customer inquiries, resolving 90% on first contact. ●​ Maintained a 97% accuracy rate in data entry and documentation. ●​ Reduced call escalations by 35% by implementing proactive issue resolution strategies. EDUCATION & CERTIFICATIONS Valencia College | Orlando, FL 2023 - Present City College | Fort Lauderdale, FL 2014 - 2016 Broward College | Fort Lauderdale, FL 2010 - 2013 Boyd H Anderson High School | Lauderdale Lakes, FL 2006 - 2009 CERTIFICATIONS & TRAINING: ●​ Resbeat Corp: Youth Enrichment Program (2010) ●​ Résumé Preparation, Communication Skills, Customer Service, Financial Management, Employability Skills TECHNICAL SKILLS ✔️ Microsoft Office Suite (Word, Excel, PowerPoint) ✔️ CRM & Call Management Systems (Salesforce, Zendesk, HubSpot) ✔️ Remote Collaboration Tools (Slack, Zoom, Microsoft Teams) ✔️ Email & Calendar Management (Outlook, Google Workspace) ✔️ Basic IT Troubleshooting & Support PROFESSIONAL STRENGTHS ✔️ Proactive & Solutions-Oriented – Takes initiative to improve processes and enhance service quality. ✔️ Highly Organized & Detail-Oriented – Ensures accuracy and efficiency in all tasks. ✔️ Strong Communicator & Team Player – Works collaboratively across departments for operational success. ✔️ Adaptable & Quick Learner – Thrives in remote environments, quickly mastering new tools and processes. ✔️ Customer-Focused Mindset – Committed to providing top-tier support and engagement strategies. References Available Upon Request.