Patricia Perlas

JANIS PATRICIA C. PERLAS “Pat” 12JK McKinley Park Residences 3 rd ave cor 31 st st. Bonifacio Global City, Taguig Mobile No:- Email:-WORK EXPERIENCE SUN LIFE FINANCIAL – ASIA SERVICE CENTER PHILIPPINES October 2018 to present TALENT ACQUISITION SPECIALIST  Individual contributor role; Oversee the hiring requisite of Sun Life-ASCP Client Care Center (Shared Service), for both support and agent hiring  Source using various channels (vendors, online job boards, employee referral, etc) and process candidates for support and agent positions  Liaise and communicate internal job postings  Prepare staffing reports and hiring dashboard to hiring managers and upper management; Create presentations as assigned for informed management decision-making IQOR PHILIPPINES INC. July 2015 to October 2018 RECRUITMENT SUPERVISOR, Santa Rosa, Laguna site  Agent Hiring Lead for Sta Rosa site - oversee the hiring requirement for all programs of the site  Support and Leadership Hiring Lead for Dasmarinas, Santa Rosa and Iloilo; Supports S&L hiring of Clark site  Success Factors Recruitment POC/SME  Works in partnership with 3 agent hiring recruiters, 2 S&L recruiters, 3 admin staff and 1 business analyst to close agent and non-agent hiring for multiple iQor sites.  Dotted line support for the sourcing team, consists of 3 sourcing specialists  Manage recruitment operations and ensure 100% fill rate  Communicate with operations leads and manage all department transfers and alignments of redeploy/transferrable agents  Closely calibrate and touch base with the training and operations teams to meet the program skill set requirement and post hiring compliance  Generate reports for talent acquisition and operations (business reviews, hiring dashboard, hiring analysis)  POC for Jobstreet – coordinates with Jobstreet regarding posting credits, access concerns and other updates RECRUITMENT SUPERVISOR, Clark, Pampanga site - July 2015 to June 2017  Telecom Vertical POC for Clark site – oversee the hiring requirement for all Telco programs as well as other customer care accounts  Interim Lead for Agent Hiring (March to June 2017)  Aided new site acquisition – Iloilo site launch and pilot of pioneer account – deployed in Iloilo for 3 months; Assisted in recruitment operations of Talisay site.  HRIS Recruitment POC - PH Site POC for all employee progressions (change in title, wage, alignment)  Ensure application of language assessment during initial screening (Rubric) and STAR based competency interview (Targeted Selection) GENPACT SERVICES LLC Under a Recruitment Firm: Mirof Resources Inc. (July 2012 – April 2013) July 2012 to June 2015 MAR Employment for Good Services Inc (April 2013 – June 2015) SR. RECRUITMENT SPECIALIST  Hiring POC for Financial, Healthcare and Service Desk programs  Successfully launched 2 Service Desk programs  Cross-border hiring for Multi-lingual programs (Spanish, French, Bahasa Malay/Indo, Cantonese, Korean)  Partnered with legal and HR team in processing work permits/AEPs for cross-border hires  Ensured on-time delivery of required headcount for programs handled  Managed candidate pipelines; constantly coordinated with candidates regarding their background check status, pre-employment medical results, on-boarding requirements and joining date. The Orchard Golf and Country Club, Dasmarinas, Cavite January 2010 to June 2010 HR RECRUITMENT STAFF  Screens resumes based on applicants job qualifications, work experience and educational background;  Conducts initial interview to applicants for rank and file, and managerial positions;  Administers and interprets examination;  Communicates with academic institutions and placement offices for job advertising; JAV Therapeutic Services, Redondo Beach, CA, USA Dec 2008 to Dec 2009 ADMINISTRATIVE ASSISTANT:  Administrative functions which include records filing and organization and updating client schedules;  Assists in HR functions, i.e. Employee Relations, Recruitment, other ad hoc functions ACADEMIC BACKGROUND Continuing Education: Santa Monica College, CA, USA Certificate in Accounting Fundamentals Feb 2009 - April 2009 Certificate in Human Resource Functions May 2009 - June 2009 College: University of Santo Tomas, Manila, Philippines June 2002 - March 2008 Bachelor’s Degree Major: Behavioral Science Grade School thru High School: Colegio San Agustin, Manila, Philippines June 1991 - March 2002 SEMINARS Buplas Certification Training, 2018 Targeted Selection, 2015 Communication Skills Refresher, 2015 Business Communication and Business Writing, 2012 References may be provided upon request