Patricia Monica Z. Castro
Summary of Qualification
Experienced maximum use of e-mail, phone, and internet messaging for seamless communication
Human Resource Practitioner with expert knowledge in Recruitment
Experience in Sales, Technical Support and Customer Service
Skilled in Targeted Selection Recruitment
Skilled in Compensation and Benefits
Skilled in Onboarding and Sourcing
Direct exposure with clients and stakeholders
with client, vendors and candidates
Fast pace worker with minimal supervision needed
Excellent in English proficiency for written and oral
Cost Effective and Detail Oriented
Advanced knowledge in MS Office Applications
Excellent understanding in Six Sigma Methodology
Skilled in Managerial and Executive hiring
Professional Experiences:
Hire With Social / Recruitd
Lead Talent Experience Manager
(May 2019 to Present)
Technical Recruiting
End to End recruitment cycle
Managed a Team of recruiters
Project and Program Management
Resource Allocation
Client and Account Management
Leadership Team
Senior Recruitment Specialist
Whizfinder Corporation - NY, USA
(Jan 2018 to April 2019)
Life Science Industry
End to End recruiting
Account POC
Administrative tasks - Scheduling; Emailing and Tracking
Marketing Campaigns
Recruitment Manager / Executive Assistant to the COO
Oper8tr Hutech Sol’ns - TX, USA
(Jan 2017 – Dec 2017)
Technical Recruiting / Management Consulting Industry
Responsible for delivering month by month requisitions
Takes care of end to end recruitment deliverables
Manage a team of remote recruiters
Maintain recruitment SLAs
Responsible for maintaining process from sourcing to onboarding
Handles both Sourcing and Recruitment functions
Skilled in sourcing, recruiting and interviewing technical and non-technical roles
Direct POC for all Account Managers
Created, Updated and Maintained Recruitment Reports
Maintained daily calendar of the COO
Provided utmost assistance to Upper Management
Scheduled day to day meetings of the COO
Virtual Executive Assistant
Property Management Company - FL, USA
(July 2016 – October 2017)
Makes Outbound Calls to prospective Buyers and Sellers in setting up face to face appointment
Organize and Maintains Realtors CRM and Lead Management
Responsible in Email, Marketing and Calendar Management
Creates, Uploads and Drafts listing through the MLS and other Lead Gen Sites
Knowledgeable in Transaction Coordination
Acts as a Virtual Receptionist by receiving, addressing and transferring of calls when necessary.
Coordinates with different ISAs and OSAs in the end to end transaction
Opsify Philippines Inc.
Recruitment Manager
(Feb 2016 – July 2016)
Responsible for delivering month by month requisitions
Takes care of end to end recruitment deliverables
Manage 2 recruitment site - Makati and Cebu
Maintain recruitment SLAs
Responsible for maintaining process from sourcing to onboarding
Handles both Sourcing and Recruitment functions
Skilled in sourcing, recruiting and interviewing leadership roles
Acquire Asia Pacific Philippines
July 2013 – March 2016
Recruitment Specialist (July 2013 – January 2014)
RingCentral Account
Duties and Responsibilities:
Ensured smooth end-to-end recruitment process – sourcing, initial interviews, online assessments,
coordinated mid and final interviews to operations floor, job offer presentation, collection of
requirements, contract signing and onboarding.
Met and exceeded client satisfaction through constant and immediate correspondence through
emails and frequent calibration
Maintained 100% fill rate all class requisitions and at least 80% retention after 6 months.
Sole POC for Sales – Agent recruitment that coordinates directly to operations and training
Manning of offsite activities and Job Offers
Contributes to sourcing initiative for effective branding and candidate pooling
Generates daily recruitment report
Sr. HR and Recruitment Specialist ( Jan 2014 – March 2016)
Duties and Responsibilities:
Recruitment Functions
Filing, Tracking and Maintaining 201 files of employees
Addressing HR related concerns – Compensation and Benefits, Payroll Inquiries and other
employment related concerns
Responsible for Onboarding – ID picture taking, employee number distribution and new hire
orientation
Conducts background investigation report to all new hires
Monitor performance of new hires in Training
Facilitates recognition day on all new hire trainings
Responsible in getting Performance Assessment for agent’s regularization
Maintained proper work ethics and professionalism to colleagues and clients
Alexander Mann Soluitons
July 2012 – March 2013
Recruitment Specialist
Duties and responsibilities:
Responsible in screening high volume of CV’s for several posts in a UK account
Responsible in meeting and exceeding client assigned SLAs for volume scrrening
Responsible for conducting phone interviews to qualified candidates
Responsible for scheduling candidates to take online assessments
Sole POC offshore for a UK account
Generates reports on the number of CVs screened, phone interviews conducted and scheduled
candidates for assessment on a daily basis.
The Bridge Language Center
January 2010 – September 2010
English Proficiency Trainer
Created multiple teaching plans for different types of learners
Conducted one-on-one classes and one-on-many classes
Exposed to teaching different local and foreign nationalities
Teach proper Business Language and Email writing to professionals
Conducts comprehension level analysis to new students.
Telecommand Business Solutions
February 2008 – December 2009
Universal Agent (Feb 2008 – March 2009)
Duties and Responsibilities:
Responsible in assisting customers with their Accounts
Converting inquiries to a Sales Call
Explain and answer billing enquiries
Troubleshoots their internet connection
Maintain and retain customers account
Does upgrades of account and cross selling of products and services
Takes escalations call
Communications and Product Coach (March 2009 – December 2009)
Duties and Responsibilities:
Trained new hires on product knowledge and improvement of communication skill
Prepared modules for training classes
Provides coaching session to agents
Creates a daily progression report
Personal Information:
Birhtdate: January 12, 1990
Height: 160 cm
Weigth: 70kg
Educational Background:
BS Nursing
Lyceum of the Philippines University
BS HRIM
De La Salle – College of Saint Benilde
Training/s Attended:
Food and Beverage
Magsaysay Institute of Hospitality and Culinary Arts
Character References available upon request.
