Patricia Mari Franco

EDUCATI ON BS TRAVEL MANAGEMENT University of Santo Tomas | 2009 - 2013 CAREER PATRICIA MARI FRANCO VIRTUAL ASSISTANT PROFI LE Experienced customer service professional with proven ability in handling diverse tasks simultaneously and have exceptional organizational skills. New to freelancing but confident with my ability to produce quality works and contribute to the growth and success of the company CONTACT --www.linkedin.com/in/ pm-franco. https://patriciaaamarii. wordpress.com Rizal, Philippines SUMMARY INTERNATIONAL FLIGHT ATTENDANT Philippine Airlines | 2018 - March 2021 - Delivered exceptional service that is align with the company standards while ensuring the comfort and safety of the passengers. - Improved my ability to adapt to different team dynamics and culturally diverse environment. PASSENGER SERVICE ASSISTANT SUPERVISOR Jeju Air & Qantas Airways | 2014 - 2017 - Conducted post-flight briefings to come up with new course of actions for the problems encountered during flight operation. - Managed weekly schedule of the staff and accomplished the needed reports of the management on time RECEPTIONIST Alphaland - The City Club | 2013 - 2014 - Ensured a high level of knowledge of the exclusive membership club including, but not limited to, club events, amenities and services offered. - Proactively resolved guest issues when they arise. ACHI EVEMENTS Graduated from Online Academy for Virtual Assistants Completed Communications 101 & Project Management 101 Online Course by EdukasyonPH Qualified First Aider and certified in CPR Galileo First Class Certificate Awardee Trained in Safety Management System SOFTWARE Google Suite Microsoft Office Canva Wordpress Mailchimp SKI LLSET Customer Service Email & Calendar Management Administrative Support Data Entry Graphic Design