Patricia Mae Costales

CAREER BACKGROUND SOCIAL MEDIA MANAGER & DATABASE MANAGER US Company (Sep 2020 - Dec 2021) Deliberate planning and goal setting of social media channels, develop brand awareness, content management, facebook ads community management, analytics reporting, perform research on current trends, design social media strategy, create and configure social media campaign, create contact list, track campaign results, photo and video editing, database management, conceptualize and edit newsletters and monitor smartplans, navigate CRMs. Create Newsletters. Coordinate with clients and suppliers, and other Transaction Coordination Tasks. PATRICIA MAE C. COSTALES VIRTUAL ASSISTANT / SOCIAL MEDIA MANAGER GENERAL MANAGER / OWNER Travelesque Tours & Nipa Hut Restaurant (Jun 2018 - Aug 2020) Conceptualize marketing materials for emails, websites and manage Social Media Accounts. Handle inquiries, bookings and reservations. Manage the staff for the operation of tours. Handles the accounting and BIR accounts. Deal with different clients, guests and corporate executives. Promote Local Tours. Conduct Sales Call CONTACT DETAILS Mobile: - Telephone:- Email:- through out the province and maintain partnership with direct suppliers from national and international. ADMINISTRATIVE AIDE III Provincial Tourism Office (Jun 2017 - Jun 2018) Manage Social Media accounts of the Province’s Tourism Promotions. Conduct museum and tour guiding to all officials and guests. Implementing of museum rues and regulations. Handle queries and reservations from the public and scheduled tours. Provide visitor assistance and perform visitor reception. Assist in ocular inspections. PERSONAL PROFILE Conceptualize and design various promotional materials. Prepare and research A total of 7 years experience in Corporate Sales and SALES AND RESERVATIONS Government Administrative Support delivering high-quality Eva Airways Corporation (Jan 2015 - May 2017) customer satisfaction by representing the agency/ company Develop and maintain cargo sales volume for assigned territories. Handle shipper’s professionally. Also, handling social media accounts wherein I complaints and inquiries thru email/phone. Conducts random market research from focus on promoting and selling products and services and forwarders. Handle reservations by booking/modifying/canceling shipment on the manage leads database in timely and accurately manner. system. Provide excellent service to the clients. Generate monthly and yearly tonnage presentations. and revenue reports from CSI and CASS billing. Assist in Ground Handling Operations. SPECIALIZATIONS Handles monthly supplies’ purchase requests and consumption. Perform secretarial duties to the Sales Manager. • Social Media Marketing • Leads or Database Management • Content Creation and Marketing • Social Media Research EDUCATION BACKGROUND • Entrepreneurship SAINT MARY' S UNIVERSITY • Search Engine Optimization Masters in Business Administration (2019 - Units Only) • Transaction Coordination UNIVERSITY OF THE PHILIPPINES - DILIMAN TRAININGS Diploma Program in Asian Linguistics (Apr 2017) • Kw Command Training + Social Media Marketing SAINT MARY' S UNIVERSITY • TESOL Certified Teacher Bachelor of Science in Tourism Management (Apr 2014) • EFFECTIVE CUSTOMER SERVICE TRAINING SAINT MARY'S UNIVERSITY • ECO TOUR GUIDING SEMINAR • CIVIL SERVICE ELIGIBILITY PASSER Science High School (Apr 2009) • DANGEROUS GOODS TRAINING (IATA CAT 6) SAINT MARY'S UNIVERSITY • Aviation Security and Safety Management Systems Elementary School (Apr 2005) • Abacus Ticketing and Reservations Training TOOLS Google Drive, Spreadsheets, Docs, Forms, et al. Microsoft Words, Excel, PPT, et al. Canva, Adobe Photoshop, Filmora KW Command, Market Leader, Follow up Boss Form Simplicity, Dotloop MY REFERENCES Calvin Chen, Country Manager -|-Marichelle Orden-Costales, Supervising Tourism Operations Officer - |-