Patricia Kaunda Radojicic

CURRICULUM VITAE PATRICIA KAUNDA RADOJIČIĆ Location: SERBIA PROFILE Dynamic and results-oriented Business Development Manager with a Bachelor’s degree in Economics and Development Studies from the University of Zambia. Over five years of experience in business development, marketing, customer relationship management, and digital sales across banking industry. Skilled in social media management, strategic planning, and client acquisition. Fluent in English, Bemba, and Nyanja, conversant in Serbian with a proven ability to adapt to new environments and deliver innovative solutions. EDUCATION • Bachelor’s Degree in Economics and Development Studies University of Zambia, Lusaka, Zambia 2018 – 2022 • Grade 12 School Certificate of Education 2014 – 2016 • Junior Secondary Education 2003 – 2011 PROFESSIONAL EXPERIENCE **Business Development Manager** Excel Business Consultancy, United Kingdom (Remote) May 2022 – Jul 2025 • Act as the primary liaison for clients, managing relationships with professionalism and empathy. • Manage online and social media platforms to enhance brand visibility and drive marketing campaigns. • Develop and implement innovative strategies to promote products and expand market reach. • Oversee customer relationship management, ensuring high client satisfaction and retention. • Manage business operations • Draft client contracts and issue invoices promptly to maintain operational efficiency. • Lead team training initiatives and coordinate external training programs as needed. • Work closely with CEO to complete Care Quality Commission (CQC) registrations. • Manage CEO meetings • Conduct monthly operational reviews and work cross-functionally to streamline processes. • Manage administrative tasks and ensure adherence to established procedures. **Marketing and Administration Officer** Care StartUp Ltd, Romford, United Kingdom (Remote) 2021 – 2022 • Created and executed marketing plans to promote company services and increase engagement. • Execute proactive, high-quality customer outreach—through outbound/inbound calls, emails, virtual meetings, and pipeline management • Managed social media platforms, newsletters, webinars, and website chat systems to support marketing efforts. • Oversaw registrations, ensuring seamless execution. • Built and maintained a sales pipeline, responding to inquiries and converting leads into sales. • Ensured accurate and up-to-date documentation within the sales pipeline. • Worked with consultants to complete CQC registrations and supported operational workflows. • Handled administrative tasks, following procedures to action client-related work and follow-ups. **Digital Sales and Service Assistant** Zambia National Commercial Bank (ZANACO), Zambia 2017 – 2019 • Identify and target potential clients, such as telecommunication companies, manufacturers, hotels retail stores, restaurants, and small to medium-sized businesses, through research, networking, referrals, and digital channels • Conduct cold outreach (calls, emails, or social selling) to introduce the bank’s SaaS POS offerings • Engage with potential leads for initial discussions to assess their needs and present our POS services. • Educate clients on how the bank’s SaaS POS systems can address specific issues, such as transaction speed • Monitor client usage and provide personalized recommendations to optimize their experience with the POS system. • Stay updated on industry trends, competitor offerings, and advancements in POS technology to position the bank’s solution effectively. • Participate in sales training, workshops, and team meetings to share best practices and enhance sales strategies. • Identify and connect with potential B2B clients • Provide initial training or support to clients to ensure successful adoption of the POS solution. -Guide new customers through onboarding process • Managed customer relationships through regular visitations and training on bank products. • Drove sales of banking products and maintained point-of-sale (POS) systems. • Closed sales and managed customer portfolios to achieve business targets. • Resolved customer inquiries and provided tailored solutions to enhance satisfaction. SKILLS • Customer Relationship Management • Social Media Management and Marketing • Strategic Planning and Innovation • Client Acquisition and Portfolio Management • Sales Pipeline Management • Microsoft Excel • Strong Communication and Problem Resolution • Event Management • Administrative and Operational Support ATTRIBUTES • Team Player • Adaptive to New Environments • Results-Oriented • Self-Motivated LANGUAGES • English (Fluent) • Serbian (Intermediate) • Bemba (Fluent) • Nyanja (Fluent) **REFERENCES** Available upon request.