Patricia Hegler

Patricia Hegler Hodges, SC 29653-- Authorized to work in the US for any employer Work Experience Customer Service Remote QVC - Remote July 2021 to Present • • • • • Managed customer accounts Resolved customer issues Worked in the inbound call center Responded to inquiries and issues Responsible for troubleshooting applications Uber/Lyft Driver Uber and lyft - Columbia, MO August 2019 to Present Pick up and drop off passengers per app instructions. Merchandiser Frito-Lay - Columbia, SC July 2017 to Present Travel to various stores pull backstock or new deliveries from stock rooms, rotate products according to expiration dates, fill shelves according to planograms, front products and straighten products for appealing and desired look. Set up promotional displays according to plans. Guest Service Representative Suburban Extend Stay Hotel - Columbia, MO January 2018 to May 2021 Welcomed guests upon entry to the hotel, assisted with check in and check out. Answered phones, booked reservations, respond to emails and electronic reservations. Kept records of occupied rooms and guests' accounts. Prepared check out receipts and collected payments from departing guests. Schedule housekeeping, deep cleaning and carpet cleaning. Note any maintenance and repairs needed. Store Manager Kelly's Pub Decor - Columbia, MO November 2017 to January 2018 Handle multiple inventories Train employees on store procedures Tally payroll hours Schedule employee hours per need basis Order stock Owner/Operator Pats Tax Service - Columbia, SC January 2005 to April 2017 Seasonal tax preparation of clients personal and business taxes. Assist clients in preparing finances in order to file their yearly tax returns. Help them find deductions in order to decrease tax liabilities. Assist business clients in separating expenses by deductible categories. General Manager/Office Sales Manager J&Ps Bargain Bin - Cherryville, NC August 2014 to October 2016 Managed small box retail store. Stock shelves, inventory items, price items. Accounts Payable and receivables, order stock, balance accounts, pay sales taxes. Bakery/restaurant owner Carolina bakery's and cafe - Denver, NC February 2011 to February 2012 Worked as well as owned establishment that made custom cakes and served breakfast and lunch. Cooking, cleaning, serving and helping customers were among many of my daily duties. Keeping establishment in the guidelines of health Dept regulations and food at safe serve temperatures. Chef Estate private club - Rock Hill, SC June 2008 to February 2011 Created menus as well as prepped cooked and stocked buffet for dinner and early breakfast at private establishment. Rotated products and removed all out of date foods. Inventoried and made out of stock lists for manager to replenish goods. Washed dishes and cleaned kitchen. Owner/Office Manager/Bookkeeper Hegler Contracting - Maiden, NC March 2004 to June 2009 Family owned remodeling business. I was in charge of accounts payable, accounts receivable, and all taxes. Manager Dollar General - Lincolnton, NC July 2007 to June 2008 Manage small box store including tracking sales, meeting sales goals, making schedules, hiring and terminating employees, ordering stock, maintaining store. Seasonal manager Hickory farms - Hickory, NC October 2000 to January 2005 Ran seasonal kiosk at local mall. Duties included but not limited to scheduling, inventory, stocking, hiring and firing employees, greeting customers, promoting products, upselling, and balancing daily sales. Office Manager Benfield Exteriors - Mount Holly, NC June 1997 to May 2000 Type contracts, schedule appts, measure homes for siding and windows, order materials, accounts payable. Office Manager Best Exteriors Inc - Charlotte, NC July 1989 to June 1997 Bookkeeping, accounts payable, accounts receivable, payroll, type contracts, data entry, schedule appointments and jobs to be done, take inventory of stock, order stock, file answer phones. Education High school diploma South Point High School - Belmont, NC September 1986 to June 1989 Skills • microsoft excel (10+ years) • microsoft office (10+ years) • powerpoint (2 years) • Guest Service (2 years) • Front Desk (1 year) • Customer Service (10+ years) • Hostess • Tax Experience (10+ years) • Accounts Payable (10+ years) • Remodeling (5 years) • Accounts Receivable (10+ years) • Planograms (3 years) • Bookkeeping (10+ years) • Driving (3 years) • Office Management (5 years) • Upselling (3 years) • Merchandising • Sales • Accounting • General Ledger Accounting • Payroll • Microsoft Outlook • Microsoft Office (10+ years) • Balance Sheet Reconciliation • Account Reconciliation • Journal Entries • Bank Reconciliation Certifications and Licenses Driver's License Assessments Front Desk Agent (Hotel) — Highly Proficient October 2019 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient Attention to Detail — Highly Proficient October 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient Numerical Reasoning Skills — Proficient March 2020 Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs. Full results: Proficient Accounting: Basic Principles — Proficient March 2020 Preparing financial records according to federal policies Full results: Proficient General manager (hospitality) — Proficient February 2021 Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient Customer focus & orientation — Highly Proficient May 2021 Responding to customer situations with sensitivity Full results: Highly Proficient Customer service — Proficient August 2021 Identifying and resolving common customer issues Full results: Proficient Remote fit — Highly Proficient June 2021 Measures the traits that are important for successful remote workers Full results: Highly Proficient Call center customer service — Expert September 2021 Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Expert Customer focus & orientation — Highly Proficient May 2021 Responding to customer situations with sensitivity Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.