Patricia Diane Alicaway

 Patricia Diane Alicaway 105 Manapsal St. South Poblacion, San Fernand, Cebu 6018 - - Objective Strongly motivated individual looking for a position for Data Entry and Typing job. Bringing strong Communication and Customer Service skills to exceed the employer’s expectations in a highly stimulating and challenging environment. SUMMARY 6 years of successful experience in Customer Service and Support with recognized strengths in Account Maintenance, Sales Staff Support, and Planning/Implementing Proactive Procedures and Systems to avoid problems in the first place. Strong interpersonal communication skills. Strong Adaptability and ability to work under pressure. Strong Problem Analysis and Problem Solving skills. Strong Organizational Skills and Customer Service Orientation. Strong willingness to learn and be trained. Quick Learner. Computer Literate and proficient in using Microsoft Office (Word, Excel, and PowerPoint). experience Customer Service Representative (Repair and Billing) | Convergys Philippines Services Corp. November 2013 - Present Providing answers to clients by identifying their problems; researching answers; ad guiding them through corrective steps. Improving system performance by identifying problems; recommending changes. Utilizing computer technology to handle high call volumes. Logging and keeping records of customer queries. Compiling reports on overall customer satisfaction. Assisting customers with requests ranging from scheduling appointments to billing enquiries and the sale of additional or bundled products. Understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems). Providing information, options, and an unbeatable level of service that’ll make customers satisfied and pleased. Making available the information about company programs, products, and services. Providing data to customers requesting new services and/or construction; and credit negotiations (payment extensions and arrangements). Customer Service Representative (Retailer Support) | Qualfon Philippines, Inc. November 2012 – November 2013 Assisting Retailer Field Representatives who would like place an order for additional Phones, Airtime Cards, Accessories, and etc. Walmart Dollar General KMart Walgreen Family Dollar RadioShack Managing customer’s database accounts, performed customer verifications and processed applications, orders, and requests. Issuing invoices and receiving electronic payments for goods and services provided. Customer Service Representative (Supervisory Group) | Qualfon Philippines, Inc. May 2012 – October 2012 Promptly answering incoming calls, emails and messages, and assisting customers with their specific inquiries. Undertaking clerical duties, such as filling out paperwork, and liaising with other departments associated with completing the customer contact. Communicating directly with customers by phone and provided technical support to customers using maintenance procedure. Frequently evaluating all information to handle customer satisfaction level. Creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer. Customer Service Representative (Customer Retention) | Qualfon Philippines, Inc. August 2011 – April 2012 Updating databases to reflect changes to the status of customers and prospective customers in the Customer Relationship Management Software. Identifying customer requirements and recording information (transactions, comments, enquiries, and complains) into computer systems. Checking the coverage of the product’s service for a certain area. Checking the Billing System if customers encounter problems in receiving and making calls. Calling the Telecom Carrier (T-Mobile, AT&T, and Verizon Wireless) if additional information on the service is needed. Customer Service Representative (Technical Support) | Qualfon Philippines, Inc. April 2011 – July 2011 Assisting individual customers in activating/reactivating the TracFone and Net10 Phones. Assisting individual customers from changing phone numbers to transferring outstanding minutes to their new phones. Writing and keeping accurate records of discussions or correspondence with customers. Following-up on customer enquiries not immediately resolved. Education Southwestern University | Cebu, Philippines March 2007 Bachelor of Science in Nursing College of Nursing Alumni Association Certificates / Awards IELTS Overall Band Score: 7.0 Certificate of Quality Excellence Awarded for the exceptional performance in the External QA Evaluation. A mark being one of the QA Top Representatives. References Upon Request