With 5 years experience in the IT Helpdesk field and 5 years experience as a Customer Service/Contact Center Representative (Software Support) in Singapore, has strong customer service orientation, knowledgeable in Microsoft Office (Outlook, PowerPoint, Word, Excel, etc), highly communicative, computer-literate performer with extensive software proficiency covering a wide variety of applications, has a knack for researching, analyzing, and improving work processes, a fast learner, efficient multi-tasker, team-player, energetic and flexible to adjust to any given working environment.