Patricia Carolina Reyes De Mendoza

P. CAROLINA REYES DE MENDOZA San Miguel, El Salvador (U.S. Citizen-- SKILLS • • • • • Customer Service Quality Assurance Schedule Management Effective Communication Data Entry • • • • • Research Conflict Resolution Leadership MS Office Suite Account Management WORK HISTORY Team Lead, 05/2017 to 08/2020 Cathedral Plumbing of Texas – Carrollton, TX • Oversaw one of three teams in the scheduling department and assisted with the training of a second team. • Managed scheduling requests for new plumbing for houses under construction. • Reviewed floor plans and plumbing options, and discussed any discrepancies found, with builders and their purchasing teams. • Worked with purchasing and warehouse coordinators to confirm parts needed for each house. • Completed quality assurance audit for spec sheets created by other staff and communicate any inconsistencies that are found. Valuation Services Specialist, 11/2009 to 12/2016 CoreLogic – Plano, TX • Supported with processing in the areas of order management, scheduling, and appraisal delivery. • Addressed any concerns from loan processors, underwriters, and appraisers in a timely manner. • Maintained orders daily to assure deadlines were met. • Completed government guideline trainings for home loans and appraisals. Underwriting Clerk and Inbound/Outbound Sales, 05/2007 to 01/2008 Debt Relief of America – Dallas, TX • Reviewed and evaluated customers’ information received for a debt settlement program. • Keyed figures into system and verified that all amounts were correct for accounting department. • Notified necessry parties of any missing information or discrepancies in accounts. • Handled incoming and outgoing sales calls about the debt settlement program. • Analyzed budget information provided by customers and their credit reports • Set up and managed accounts. Underwriting Clerk, 04/2006 to 03/2007 The Louisiana Dealership Services Group – Baton Rouge, LA • Reviewed and analyzed documentation received for auto mechanical breakdown and GAP Insurance policies. • Checked for any discrepancies in completed insurance agreements. • Keyed in policy data and assisted with filing to keep an organized inventory of hard copies. • Provided quotes for dealerships and policyholders who wished to cancel a policy. ADDITIONAL WORK EXPERIENCE Head Hostess, 03/2008 to 03/2009 Fig and Olive Restaurant – New York, NY Background Reporter, 07/2005 to 03/2006 General Information Services, Inc – Dallas, TX Office Assistant, 03/2004 to 07/2005 Femme Promotions – Plano, TX Customer Service Representative, 11/2000 to 01/2004 McAfee – Plano, TX EDUCATION Associate of Arts: May 2019 Collin County Community College- Frisco, TX Honors: cum laude Member of Phi Theta Kappa Honor Society