PATRICIA ANNE E. MENDOZA
EDUCATION
Bulacan State University
Aug 2014 – May 2016
2 Years Undergraduate for Bachelor of Science Major in Nursing
Training/s
4 months Internship in Bulacan Medical Center
4 months Internship in AFP Medical Center – V. Luna General Hospital
WORK EXPERIENCE
House Call MD - Voice- Virtual Assistant (Scheduling
Coordinator/Admin Assistant and Medical Records
Coordinator)
February 2022 - August 2024
CAREER OBJECTIVE
To obtain a position that will enable me
to use my strong organizational skills,
and my full potential and ability to work
well with people.
CONTACT
PHONE:-
EMAIL:-
- Detail-oriented Scheduling Coordinator with more than three Months of
experience who is responsible for managing the scheduling of clinical services.
Skilled at creating patients and PCP schedules and correctly entering into the
database as well as communicating schedules and schedule changes to
patients and PCP while working with all parties to maximize everyone's
satisfaction.
- Ensures all medical documentation is filed in the patient's closed and/or
open clinical records (hard copies and computer records) in a proper and
timely manner. Conducts ongoing quality assurance activities with all
medical records in department to ensure accuracy and completeness of
clinical records processing.
Upwork - Voice- Customer Support Representative (Appointment
scheduler - Part time)
December 2021 - February 2022
- Providing excellent customer service through all interactions as
scheduling contact for technician appointments
ACS PRO GLOBAL Corporation. Voice- Medical Customer Service
Representative (Pharmacy Data Entry Technician)
March 6 2018 - August 2021
- Work cohesively with the pharmacists and technicians in a fast
paced environment to deliver the highest quality customer
satisfaction.
Assists and troubleshoot medical Insurance concerns and orders for the
patients’ insurance quality.
ST. Therese lying-in and Ob-Gyne clinic. Nurse Aid
Year 2017
Increased patient care per unit by collaborating costumer service between rehab
and long term unit.
JOBDESCRIPTION
Precision and Accuracy
Data Management
Problem-Solving
Operational Efficiency
Client and Stakeholder
Interaction
Patient Assistance
Team Collaboration
Administrative Tasks
Ensuring precision and accuracy in tasks, such as calculating dosages, filling orders,
and creating labels
Accurately managing customer or patient profiles and scheduling appointments or
consultations as needed.
Troubleshooting issues and assisting in the creation of relevant records, including
insurance information.
Executing various operational activities with a strong commitment to accuracy,
efficiency, and service quality.
Providing consultations and responding to inquiries from clients, customers, and
professionals, ensuring a positive experience.
Assisting individuals with their concerns, schedules, and any relevant support
required
Collaborating with colleagues, including pharmacists and primary care providers, to
address questions or issues and maintain operational efficiency.
Managing incoming orders, appointments, and new customer or patient data,
including collecting information, issuing relevant files, and maintaining organized
records
SKILLS & QUALIFICATIONS
Resourcefulness and SelfConfidence
Troubleshooting
Versatile Team Player
Customer Service Orientation
Communication Proficiency
Dedication and Attention to Detail
Lifelong Learning and Knowledge
Sharing
Organizational and Time
Management Skills
Demonstrates the ability to tackle tasks confidently, efficiently, and with a problemsolving mindset.
Proficient in diagnosing and resolving issues, including in complex areas such as
insurance matters
Equally effective when working both independently and collaboratively with
colleagues
Possesses strong customer service skills and the ability to handle various customer
interactions, including with challenging or irate customers.
Excellent written and oral communication skills in both English and Tagalog,
ensuring effective interaction with a diverse range of individuals
Shows a strong commitment to accuracy and meticulous attention to detail in tasks
and responsibilities
Has a desire to continuously learn from others and is willing to share knowledge and
insights with the team
Skilled at efficiently organizing tasks, prioritizing responsibilities, and working
effectively under pressure, handling heavy workloads and meeting deadlines.
COMPUTER SKILLS
Proficient and knowledgeable in most computer programs like, Microsoft office programs, Adobe,
Googleservice, OBS.
Photoshop, Lightroom, CorelDraw. ETC...
Good Typing speed (60-70wpm)
Ability to use Unifier system, Oracle Aconex &Hyperlink.
Ability to use ECM/Framework such as Primex, Sigmacare, pointclickcare, docutrack, Carelink,
AdvancedMD, advancedcare, citrix framework
Ability to use other application/software such as calendly, Box.com, Zoom meeting, Gmeet, Ringcentral and other
VoIP.
I hereby certify that all the information above is true and correct to the best of my knowledge.
