Patricia Anne Mendoza

Hello, I’m Patricia Mendoza, a Healthcare Virtual Assistant with nearly seven years of experience in healthcare administration, patient coordination, and customer service.

I began my career as a Nurse Aide and Pharmacy Technician, where I gained hands on experience in patient care and medication support. Over time, I progressed into roles such as Customer Service Representative, Patient Scheduler, and Lead Medical Records Specialist. These experiences allowed me to build strong knowledge in healthcare operations, medical records management, patient communication, and administrative workflows.

In my most recent role as a Lead Medical Records Specialist, I was responsible for maintaining accurate and organized patient records while ensuring strict confidentiality and compliance with healthcare standards such as HIPAA. I also conducted quality assurance checks to improve data accuracy and workflow efficiency.

As a Patient Scheduler, I handled appointment coordination, calendar management, patient intake, and communication between healthcare providers and patients. This helped create a smooth and positive experience for both patients and medical teams.

Currently, I work as a Healthcare Virtual Assistant, providing remote support to clinics and healthcare professionals. My core services include medical records management, appointment scheduling, insurance verification, data entry, and general administrative support.

I hold a Bachelor of Science in Business Administration with a major in Human Resource Development Management, which strengthened my skills in leadership, organization, and business operations.

I am proficient in Microsoft Office, Google Workspace, Adobe tools, and electronic health record systems such as SigmaCare, PointClickCare, Carelink, Maxicare, AdvancedMD, and Citrix. I type at a speed of 40 to 50 words per minute and have experience using platforms like Oracle Aconex, Unifier, Hyperlink, and ECM and EHR frameworks, allowing me to manage data efficiently and accurately.

I am known for being detail oriented, reliable, and resourceful, with strong communication skills in both English and Tagalog. I work well under pressure and always prioritize accuracy, confidentiality, and quality in every task.

I am passionate about continuous learning and enjoy connecting with professionals in healthcare, virtual assistance, and business management. My goal is to support healthcare teams, improve processes, and contribute to better patient outcomes.