Patricia Anne Marie Santos

PATRICIA ANNE MARIE GUECO SANTOS Blk. 12 Lot 15, Phase I, Pinagsama, Taguig City-- OBJECTIVES: ❖ To apply my knowledge to the company where I've been given a chance to work with. ❖ To gain and develop my talent and skills. PERSONAL DATA: STATUS: BIRTHDAY: RELIGION: Single June 30,1999 Catholic EDUCATIONAL BACKGROUND: Tertiary:- Bachelor of Science in Information Technology (BSIT - Ladderized) Polytechnic University of the Philippines - Sta. Mesa, Manila- Diploma in Information Communication Technology (DICT) Polytechnic University of the Philippines – Taguig Branch SKILLS : ● ● ● ● ● Can work under pressure Critical thinking / Problem Solving skills Flexible and can adapt easily to given tasks. Can communicate well, even as an individual or part of a team. Pays attention to details CERTIFICATION AND ELIGIBILITY ❖ Civil Service Examination ▪ Career Service Examination - Pen and Paper Test (Professional Level) Passer March 26, 2023 WORK EXPERIENCE: ❖ HP Service Center Philippines(under ActionLabs IT Services Corp) o Senior Case Management Agent October 2020 – April 2023 ● Manages 4 dispatch agents and monitors case handling Nationwide ● Provides technical support to customer from laptop/desktop concerns ● Generate weekly reports of received cases ● Handles 1st level escalations ❖ TIM Engineering System Solutions Corp o Technical Customer Support I April 2023 - Present ● Handle cases/tickets involving faulty servers reported by foreign clients ● E-mail and Phone Call Support I hereby certify that the above given information is all true & correct to the best of my knowledge. ____________________________ PATRICIA ANNE MARIE GUECO SANTOS Applicant