Patricia Abbey

Patricia Abbey Remote Administrative & Operations Support Professional Accra, Ghana (Open to Remote Roles) Contact details available upon request Professional Summary Detail-oriented administrative professional with over five years of experience in operations and support roles. Proven ability to manage documentation, coordinate client interactions, and streamline processes to enhance efficiency. Adept at navigating complex information, working independently, and providing exceptional service in fast-paced and remote work environments. Core Skills           Request Processing & Documentation Client Interaction & Virtual Support Administrative & Operational Support Records & Document Management Analytical & Problem-Solving Abilities Microsoft Office Suite & Google Workspace Email & Inbox Management Multitasking & Task Prioritization Strong Written & Verbal Communication Quick Learning & Adaptability Professional Experience 5fifty Production — Executive Administrator Aug 2022 – Present     Prepare and distribute scheduled reports, enhancing inter-departmental communication by 20%. Develop and maintain comprehensive filing systems, improving document retrieval efficiency by 30%. Organize meetings, schedules, and travel arrangements to support executive productivity. Handle sensitive documents and correspondence with accuracy and confidentiality. Anansi Travels LLC — Virtual Administrative Officer (Remote) Dec 2022 – Jan 2024     Managed general email correspondence and client inquiries, reducing response time by 25%. Conducted online research to support business development, contributing to the acquisition of new clients. Supported digital communication and online engagement, increasing social media interaction by 15%. Provided consistent virtual administrative support across teams. Ghana Water Company Limited — HR Intern Mar 2022 – Jun 2022    Managed recruitment records and assisted with onboarding documentation. Supported performance management processes and HR operations. Maintained confidential employee data with strong attention to detail. I Adopt a Village — Administrative Officer Sep 2016 – Feb 2020    Provided administrative and operational support to senior executives. Drafted and proofread official correspondence, reports, and internal documents. Assisted with benefits enrollment and employee inquiries, reducing repeat questions by 30%. Additional Experience Capital TV — Production Assistant Apr 2014 – Apr 2015    Pitched creative content ideas and supported script and storyboard development. Edited short-form video content in collaboration with post-production teams. Conducted research, booked guests, and coordinated logistics for on-air interviews. Solid Multimedia — Production Lead Jan 2012 – Mar 2014    Maintained and managed production schedules with shifting deadlines. Coordinated communication across creative and technical teams. Tracked and analyzed performance metrics to support operational improvements. Education Master of Business Administration (Human Resource Management) Ghana Institute of Management and Public Administration Bachelor of Business Administration Methodist University College Ghana Diploma in Communications African University College of Communications Certifications   Effective Customer Service — L’AINE Services Limited Event Management & Customer Care — Ghana Institute of Journalism Remote Work Strengths     Experienced in virtual administration and remote collaboration Strong documentation accuracy and written communication Self-motivated and reliable with minimal supervision Comfortable working across digital platforms and time zones