Patrice Jackson

Experienced Freelance Virtual Assistant and Project Manager with over 5 years of experience in the Business Operations and E-commerce industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Work History 2019-01 – Operations Manager 2020-07 - B.C. LTD (Amazon Seller), Vancouver  Reviewed performance data to monitor and measure productivity, goal progress and activity levels.  Organized budgets, oversaw P&Ls and achieved Patrice Jackson Freelancer Virtual Assistant And Project Manager Personal Info Skype Patrice.jackson15e E-mail- margin targets consistently to stay on track with growth plans.  Oversaw inventory by ordering precise quantities of Skills stock and executing corrective actions to drive Scheduling and calendar profitability. management  Managed budget implementations, employee reviews, training, schedules and contract negotiations.  Delivered business strategy and developed systems and procedures to improve operational quality and Customer Relationship Management (CRM) Data management familiarity team efficiency  Devised and deployed successful marketing strategies, dramatically boosting store ranking.  Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.  Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.  Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.  Designed modern employee recognition program which boosted productivity.  Worked with support teams to resolve issues with product, service or accounting areas.  Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish Time management strength Inventory management specialist Social networking design/management Inventory control and management Retail management experience Payroll management Filings management Records management milestones and tailor products to individual markets.  Identified and capitalized on community business opportunities with effective networking.  Led company to successful product launch and beyond by developing initial product roadmap and go-to-market strategy.  Spearheaded overhaul of company best practices, Project planning Bookkeeping Advanced MS Office Suite Mail handling Training and mentoring leading to significantly increased staff retention rates and top-ranking as industry leader.  Drove year-over-year business growth while leading operations, strategic vision and long-range planning.  Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.  Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent longterm habits.  Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.  Improved brand awareness by monitoring all Brand-building strategies Helpdesk administration Confidentiality Report writing and analysis Performance monitoring Online presence monitoring Goal planning Campaign management Work flow planning marketing campaigns and fostering membership acquisitions and business development.  Plan company trips  Play the role of CEO's Assistant and Right hand support Customer relations specialist Finance background Business Administration 2019-07 – 2019-12 Part-time Calendar Management Virtual Assistant Contract negotiation Michael Bernstein- Lecturer At Stanford University, Event planning Stanford, California  Organize Michael's schedule, plan appointments and manage complex calendar  Achieved client confidence and protected operations by keeping information confidential.  Responded to emails and other correspondence to facilitate communication and enhance business processes.  Create new schedule each semester  Arrange and confirm Travels including flight arrangement, hotel booking and more. Data collection and analysis Human resources management Business operations Operations management  Handled logistics, catering, agendas and travel arrangements for meeting and conferences 2016-03 - General Manager 2019-01 Boxiki Solutions Inc (Amazon Seller), Vancouver  Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.  Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.  Reviewed performance data to monitor and measure productivity, goal progress and activity levels.  Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.  Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.  Managed budget implementations, employee reviews, training, schedules and contract negotiations.  Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency  Devised and deployed successful marketing strategies, dramatically boosting store ranking.  Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.  Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.  Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.  Designed modern employee recognition program which boosted productivity.  Worked with support teams to resolve issues with product, service or accounting areas.  Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.  Identified and capitalized on community business opportunities with effective networking.  Led company to successful product launch and beyond by developing initial product roadmap and go-to-market strategy.  Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.  Drove year-over-year business growth while leading operations, strategic vision and long-range planning.  Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.  Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent longterm habits.  Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.  Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.  Plan company trips  Play the role of CEO's Assistant and Right hand support 2015-12 - Virtual Assistant 2016-08 Christina Diesen- Solution 4 Wellness, New York, New York City  Produced original, creative content for promotional advertisements and marketing materials.  Reviewed and edited final copy of website content for accuracy  Customized brand message to reach and capture target audience interest and drive engagement.  Met with content editors to plan post subjects and publishing schedules.  Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.  Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.  Conduct scheduled website updating and maintenance  Create Email Campaigns using Mailchimp  Assist with all brochure and flier design 2016-03 - Virtual Administrative Assistant 2016-06 Bradley Cable- Independent Advisor Online, Las Vegas , Nevada  Established administrative work procedures to track staff's daily tasks.  Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.  Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.  Opened and properly distributed incoming mail to promote quicker response to client inquiries.  Facilitated timely delivery of special projects to meet organizational and departmental objectives.  Assisted coworkers and staff members with special tasks on daily basis.  Supported company leaders by scheduling appointments and organizing itinerary.  Managed electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.  Completed and emailed bills, contracts, policies, invoices and checks.  Create Website Design Mock based on new and existing client specification 2015-12 - Freelance Virtual Assistant 2016-04 Cary Wan , Los Angelos, California  Responded to emails and other correspondence to facilitate communication and enhance business processes.  Produced accurate office files, updated spreadsheets and crafted presentations to support and boost team efficiency.  Managed external contacts for Cary and kept track of periodic communication needed for priority contacts.  Promoted team productivity by keeping files organized and well-stocked.  Scanned documents and saved in database to keep records of essential organizational information.  Entered numerical data into databases with speed and accuracy using 10-key pad.  Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them. 2015-12 - Freelance Writer 2016-03 Jackie Koppell- NewsyNews, Los Angelos, California  Supported research and development efforts to create new content  Created and updated physical records and digital files to maintain current, accurate and compliant documentation.  Assisted manager in all aspects of business operations. 2015-07 - Freelance Virtual Assistant 2015-09 Nathan Yungerberg- Olivia Production LLC, New York, New York City  Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.  Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.  Responded to emails and other correspondence to facilitate communication and enhance business processes.  Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.  Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.  Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.  Analyzed and reported social media and online marketing campaign results.  Created videos and managed YouTube channel to strengthen company reputation.  Planned and instituted social media marketing plan for Scout Me.  Increased customer engagement through social media.  Developed marketing content such as blogs, promotional materials and advertisements for social media. 2014-06 - Advertising Assistant 2014-08 Sydney Tremayne (Stock Software Developer), Panama, Panama City  Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements.  Increased customer service success rates by quickly resolving issues.  Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.  Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.  Opened and properly distributed incoming mail to promote quicker response to client inquiries. Education 2011-08 - BBA: Business Administration 2015-08 University of Technology - Jamaica  Majored in Finance and Banking  Minored in Administrative and Information System Management . Certifications 2019-08 120 Hours TEFL Certification Interests Travelling Computing Reading