Patrice Benjamin

PATRICE BENJAMIN VIRTUAL ASSISTANT Black River, St Elizabeth. Jamaica W.I|-|- SUMMARY Dedicated and experienced Virtual Assistant with over 6 years of experience providing administrative support and business solutions for entrepreneurs and small businesses. Skilled in managing calendars, handling client communications, and delivering reliable day-to-day support. Highly organized and detail-oriented, with a strong focus on helping businesses run smoothly through efficient and high-quality assistance. SKILLS Customer Service & Communication Social Media Management Microsoft Office Suite (Excel, Word, PowerPoint) Google Workspace (Docs, Sheets, Drive) Detail-Oriented with Strong Organizational Skills Graphic Design Lead generation Data Entry Patience Empathy Typing Technical Support Active Listening Rapport Building PROFESSIONAL EXPERIENCE Customer Service Specialist Phoenix Lead Co. April 2025 - Present Made outbound calls to potential clients interested in credit repair services Asked screening questions to determine if customers met the basic qualifications. Transferred qualified leads to certified credit repair specialists Maintained a positive and professional tone to build trust with clients Recorded call details and lead status in the system for follow-up Freelancer – Virtual Assistant & Entrepreneur United States March 2019 - Present Provided administrative, communication, and organizational support to a variety of clients across different industries. Managed emails, schedules, and appointments, ensuring efficiency and prompt responses. Handled client inquiries and maintained a high level of customer service. Supported project management efforts by ensuring clients met deadlines and stayed organized. Developed compelling social media content to enhance client visibility and engagement. Developed systems to improve business processes for clients, including organizing files, creating templates, and automating tasks. Transcriptionist Jamaica Transcribed audio recordings into accurate and timely written documents. Delivered high-quality work with an emphasis on attention to detail and meeting deadlines. Jan 2019- Present EDUCATION NCB Foundation, Level Up Grant Programme Certificate In Freelancing Glenmuir High School High School Diploma ADDITIONAL INFORMATION LANGUAGE English C1 Advanced March 2024 - Oct 2024 Sept 1999 - July 2004