Patric Babu

P A T R I C B A B U Toronto, Ontario M6J 0B1 |- |-| linkedin.com/in/patricbabu Career Summary Self-motivated and innovative professional skillful in providing optimal solutions to technical IT related issues through indepth research and issue analysis. Effective team builder empowers personnel to improve performance, meet the complex project deadline and overall organizational growth. Set clear criteria and implement protocols for high-quality outcomes. Strategic leader with experience in cost-effective system improvements, operational streamlining, and positive leadership style. Develops creative business solutions and delivering valuable solutions for organizational success. Core Competencies include: § § § § Expert in scheduling, risks mitigation, recruiting, staff management, budgeting, and tracking project progress. Experience in managing cross-functional teams based in Asia, UK, Middle East, and North America. Focused on customer satisfaction, continuous improvement, employee development, and ensuring business growth. Hands-on experience in managing technical and planning aspects of tech deployments, including installation, maintenance, and troubleshooting. Skills ü Technical Analysis ü Planning and Coordination ü Troubleshooting ü Quality Assurance ü Customer Service ü Disaster Recovery ü Technical Support ü Relationship Management ü Strategic Planning ü Project Management ü Risk Management ü Agile framework ü Qualitative Analysis ü Network Configuration ü System Engineering ü Problem solving ü Strong Written and Verbal Communication ü Adaptable ü Leadership Technical Skills § Jira, ZenDesk, SharePoint Management, MS Project, Confluence, Salesforce, Clarity, IBM RPS, IBM RTC, Tableau, and Microsoft Azure Directory Professional Experiences Project Manager, Cloud Services | Optuml, Toronto, ON, Canada September 2022 – present § Utilized strategic thinking skills to develop and implement effective project management processes, contributing to PMO. improvements. § Ensured smooth project flow by conducting weekly calls with clients and addressing bottlenecks promptly, utilizing strong communication skills to effectively convey project status and concerns to leadership and clients. § Motivated and led team members to achieve project goals, utilizing team management skills. Identified and mitigated project risks, utilizing risk management skills to ensure on-time and on-budget delivery. § Developed onboarding process improvements for new hires and cross-trained technical resources to address client concerns. and support the team, utilizing leadership skills to facilitate, communication and collaboration among team members. § Cross-trained technical resources to address client concerns and support the team in case of issues. Technical Project Manager | Clickatell, Toronto, ON, Canada June 2022– September 2022 § Developed project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility to delivered on time, to budget and to the required quality standards. § Engaged with extended team on project governance processes including the structure of meetings and reports, required documentation, RACI model of key people involved and reporting update schedule § Collaborated with the Software and Product teams to support the process of distilling requirements into tasks and to understand the technologies and architectures to properly support all projects. § Defined work breakdown and allocation, development, scheduling of QA, Project documentation, code deliverables, architecture, design and code reviews and implementation. 1 PATRIC BABU │ - |-Project Consultant | Lifeline, Toronto, ON, Canada April 2021– March 2022 Project Consultant | Philips Lifeline, Boston, MA, USA October 2018- May 2020 § Collaborated with Senior Project Manager and Engineering Manager to initiate and drive a revenue growth program for about $10M, resulting in a 50% increase in existing revenue in the healthcare space. § Defined project scope, identified critical path, and established milestones to ensure on-time deliverables and met deadlines. § Acted as the Scrum Master for the Agile team, addressed bottlenecks, and communicated status at the ART Sync meetings. § Worked closely with global team members to launch new products to support the healthcare demand ramp. § Enabled cross-functional teams, vendors, and Program Managers to identify and mitigate risks. § Built client relationships while providing outstanding service and meet project completion deadlines. Infrastructure Project Consultant | Santander Bank, Boston, MA, USA June 2020 – April 2021 § Lead the initiative to overhaul Santander Bank’s computer networking devices (SDWAN) across all locations in the Northeastern US. § Plan, coordinate, track, escalate, and serve as the point of contact for related escalations that arise during migration. § Collaborate with cross-functional leaders including bank managers, external vendors, and IT leaders to provide optimal resolution for multi-faceted problems § Support weekly branch migrations, recommend improved operating methods and propose system changes to the leadership team. § Serve as a key player of the Branch Transformation team and deliver excellent customer service by resolving concerns. IT Project Consultant | State Street Corporation, Boston, MA, USA Feb 2018 - May 2018 § Provided support to AML application development and implementation for financial clients. § Led and managed the project to provide efficient transaction security that saved the company USD$ 2 Million annually. § Served as Scrum Master for daily standup meetings and drove continuous improvement on Agile based projects. § Developed solutions to systemic problems to improve productivity and efficiency in cross-functional teams. § Built and managed external vendors and relationships contract on solutions for operational excellence. Associate Project Manager Infrastructure/Software | Hult International Business School, MA,USA Nov 2015 - Feb 2018 Locations covered - Boston, Miami, New York, Shanghai § Planned and implemented process improvements leading to $500k annual savings. § Executed data migration activity from on-premises data to cloud-based storage. § Collaborated with external vendors to provide solutions on infrastructure implementation, security methods, secure network configurations, and IT solutions, including disaster planning & recovery. § Built servers, configured hardware & peripheral settings, performed backups, directories, and storage as per standards. § Created and maintained Salesforce records for all student data profile creations. § Drove upgrades for local campus technology infrastructure, network, and AV, including security applications installation. Project Coordinator | O3M Directional Marketing, Chennai, India Jun 2014 - Sept 2015 § Analyzed data of 100 resources and created weekly reports to provide updates of planned vs. actual work hours. § Led weekly Debrief sessions to evaluate the team’s ‘Accomplishments’ and ‘Open Items’ on JIRA. § Performed qualitative analysis for maximizing client satisfaction and business operations efficiency. § Applied Systems Development Life Cycle (SDLC) to standardize project processes, improving IT solutions’ project delivery efficiency by 30%. Project Administrator Intern | Prosign Communications, Chennai, India Apr 2012 – Apr 2014 § Prepared Project Initiation documentation, dashboards, reports, and questions for all JIRA related services. § Automated processes to optimize inefficiencies by identifying and proposing appropriate techniques and methods. § Managed the team, wrote project status reports, and resolved daily issues with the Systems Development Life Cycle (SDLC). 2 Education § Masters in Computer Information Systems New England College, NH, USA 2020 § Masters in International Business Hult International Business School, MA, USA 2016 § Bachelors in Electrical and Electronics Engineering Anna University, India 2013