Patra Sunday

 Professional Summary Detail-oriented and organised professional with experience in customer service and administrative support. Proven ability to provide exceptional client service through proactive communication and accurate information delivery. Experience Customer Service Representative & Booking Manager, PS BOOKINGS (Dec 2024 — Mar 2025) • Served as main point of contact for clients, resolving issues and answering queries • Provided excellent support and ensured client satisfaction • Utilized CRM software and online communication platforms to manage client interactions • Demonstrated adaptability and problem-solving skills in meeting client needs Freelance Writer (Jan 2021 — Present) • Managed client projects, ensuring timely delivery and satisfaction • Created engaging content and provided regular updates • Developed strong communication and liaison skills Secretary, WHITE GRAPHICS AND IMPRESSION (Jan 2020 — Dec 2020) • Maintained accurate records and documented client interactions • Assisted with administrative tasks, demonstrating organisational skills Education Bachelor of Science: Biochemistry University of Calabar, Calabar. Key Skills - Customer Service & Support - Communication & Liaison - Time Management & Organisation - Microsoft Office & Project Management Tools (Trello) - Data Entry & Data Management - Multitasking & Adaptability Technical Skills • Microsoft Office Suite, CRM software, Google Workspace, and other relevant tools • Proficient in using emails, social media, and other online communication platforms Soft Skills • Excellent Communication | Effective Time Management | Team player | Attention to Detail | Proactive • Problem-solving | Ability to Multitask | Adaptability | Critical Thinking | Email Management | Customer Support | Administrative Operations Achievements • Improved client satisfaction by 30% through prompt issue resolution and effective communication as a Customer Service Representative • Successfully managed multiple client projects simultaneously as a Freelance Writer, delivering high-quality content and meeting deadlines • Coordinated administrative processes, increasing efficiency by 25% in my previous role as a Secretary Languages English 2