Jerome Patience Simeon
P&T Estate Ipaja Road, Lagos- |-
Objective
As a Customer Support Specialist, I am passionate about helping people and creating meaningful experiences
through every customer interaction. I believe great service goes beyond solving problems it’s about listening,
understanding, and making customers feel valued. Over time, I have developed strong communication, problemsolving, and multitasking skills that help me support both customers and my team effectively. I love working in
environments that challenge me to grow while making a real difference in customer satisfaction and brand
reputation.
Experience
April 2021 - August 2022
Customer service Representative
I Served as the first point of contact for customers, delivering professional, empathetic support and ensuring
every interaction reflects the brand’s quality and care.
Champion Brewery Company
September 202 - December 2023
Customer Service Representative
I Delivered prompt, professional support to ensure customer satisfaction and uphold the company’s reputation
for reliability.
First Metro Infrastructural Limited
January 2024 - October 2025
Customer Support Specialist
I Served as the bridge between clients and the company, ensuring prompt, professional, and empathetic
support across all communication channels.
Digital Wtch Support Community
Education
Akwa Ibom State University
Genetics and Biotechnology
Digital Witch support community
In Demand IT Support Skills
Alison
Diploma in Customer Service
Alison
Introduction to Customer Service Excellence
Alison
Customer Service Skills within Healthcare
Skills
Problem Solving Skill
Active Listening
CRM Specialist
Customer support Specialist
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Live chat support
