Patience Monday

PATIENCE MONDAY http://linkedin.com/in/patience-monday-b--- Port Harcourt, Nigeria. Professional Summary Highly organized and hardworking virtual assistant, with 4S years’ experience proven track record of effectively managing administrative tasks remotely and a clear focus on ensuring that operations are efficient and accurate. I am Proficient in Calendar management, email correspondence, data entry, project coordination. Excellent Communication Skills, adept at prioritizing tasks, and committed to delivering high-quality support to enhance productivity. Seeking to leverage expertise in providing seamless virtual assistance to optimize workflow efficiency Skills ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Excellent English proficiency. Ability to work in a fast -paced environment and adapt to changing priorities. Attention to details. Strong leadership skills. Excellent Verbal & Written Communication skills. Problem Solving and Conflict Resolution. Positive Attitude and Team Collaboration. Time Management and Prioritization. Education University of Calabar (Jan. 2017 – Dec. 2022) Bachelor of Science Degree in Radiography and Radiological Science (Second Class Honors, Upper Division) Work History General Virtual Assistant – Private Client, Remote. (Apr, 2024 – May,2024) ▪ Managed day-to-day administrative operations for a remote team, including managing virtual office systems, coordinating team meetings, and organizing company events. ▪ Assisted with human resources tasks, such as onboarding new hires, maintaining employee records, and coordinating performance reviews. ▪ Handled accounts payable and receivable tasks, including invoicing clients, tracking expenses, and reconciling accounts. ▪ Implemented and maintained digital filing systems and project management tools to streamline workflows and improve collaboration. ▪ Provided general administrative support to team members as needed, including document formatting, data entry, and proofreading. Remote Personal Assistant- Private Client – Remote ▪ ▪ ▪ ▪ ▪ (Jun, 2024 to Nov, 2024) Provided personalized administrative support to a high-net-worth individual, managing personal and professional calendars, appointments, and travel arrangements. Handled confidential correspondence, including email communication, phone calls, and documentation related to personal matters. Conducted online research on various topics, including travel destinations, event planning, and gift ideas. Assisted with household management tasks, such as coordinating with vendors, managing deliveries, and overseeing home maintenance projects. Acted as a point of contact for family members, friends, and business associates, ensuring efficient communication and coordination of activities. Virtual Administrative Assistant-- Digital Hub - Remote (Jun. 2023 – Nov. 2023) ▪ Provided administrative support to a team of consultants, managing calendars, scheduling client meetings, and preparing meeting agendas. ▪ Assisted with client onboarding and project setup, ensuring all necessary documentation and resources were in place. ▪ Conducted data entry and maintained accurate records in CRM systems, facilitating efficient client management and follow-up. ▪ Coordinated logistics for workshops, seminars, and other events, including venue booking, catering, and participant communication. ▪ Assisted with document formatting, editing, and proofreading to ensure consistency and quality in deliverables. 1 Executive Virtual Assistant - Luchino Inc. – Remote (Feb, 2023 to May, 2023) ▪ Supported the CEO and senior executives with administrative tasks, including managing calendars, scheduling meetings, and preparing presentations. ▪ Coordinated travel arrangements, including international flights, and ▪ accommodations ▪ Conducted research on industry trends, competitors, and potential clients to support strategic decision-making. ▪ Drafted and proofread emails, reports, and other correspondence on behalf of executives, maintaining professionalism and confidentiality. ▪ Acted as a liaison between executives and internal/external stakeholders, ensuring clear communication and alignment of objectives. Freelance Virtual Assistant - Powerlink Transport Company (Aug, 2022 to Aug, 2023) ▪ Managed and resolved an average of 75 travelers’ inquiries daily via phone, email, and chat, demonstrating proficiency in multi ▪ ▪ ▪ ▪ ▪ -channel communication Achieved a 95% first -call resolution rate while maintaining a positive attitude, contributing to a 25% increase in customer satisfaction Utilized CRM systems to update and maintain comprehensive documentation of customer interactions. Provided guidance on service offerings, resolving 90% of issues during the first contact and reducing follow-up inquiries by 20%. Conducted market research and competitor analysis to support business development efforts. Collaborated with clients to identify areas for process improvement and implemented solutions to enhance efficiency. General Virtual Assistant ▪ ▪ ▪ ▪ ▪ - Liberty Pools—Remote ( Jan, 2021 to Nov, 2021) Provide comprehensive administrative support to multiple clients, managing calendars, scheduling appointments, and coordinating meetings. • Handle email correspondence, responding to inquiries, and prioritizing messages for urgent attention. • Conduct research and compile data for various projects, ensuring accuracy and timely delivery. • Established and maintained excellent customer relationships by responding to inquiries promptly and going above and beyond to meet unusual requests. • Maintain organized digital filing systems and databases to facilitate easy access to information Certifications ▪ Digital Witch Support and IT Support Training. ▪ Customer support/experience specialist. ▪ Short Term Rentals Academy 2