Patience Mmasinachi Ibe

PATIENCE MMASINACHI IBE Virtual Assistant | Administrative Support | Customer Service Representative -------------------------------------------------- PROFESSIONAL SUMMARY Highly organized and detail-oriented Virtual Assistant with a B.Sc. in Microbiology and hands-on experience in administrative support, customer service, and data management. Skilled in handling emails, managing records, and supporting remote teams. Also experienced in social media communication, including responding to messages, engaging with audiences, and maintaining professional online interactions. Committed to efficiency, accuracy, and delivering excellent client support. -------------------------------------------------- PROFESSIONAL EXPERIENCE Elite Life Consulting LTD | Data Entry & Administrative Support (Remote) August 2025 – Present - Managed emails, schedules, and data records for a small team - Supported virtual meetings and prepared weekly reports - Handled customer inquiries and follow-ups via email - Assisted in responding to client messages across digital platforms Women Thrive Digital Community | Virtual Administrative Assistant (Remote) March 2024 – May 2025 - Managed and organized participant data for online events and membership records - Compiled and tracked registration details using Google Sheets - Conducted quality checks on attendance lists to ensure data accuracy - Supported online community engagement and responded to participant inquiries Eminent Services Consults | Customer Service Trainee (Voluntary/Remote) August 2025 – Present - Learned to handle client complaints and provide timely updates - Maintained records of client interactions using Excel/CRM tools - Practiced professional communication, empathy, and problem-solving - Organized customer data and ensured accurate documentation -------------------------------------------------- SOCIAL MEDIA & CUSTOMER ENGAGEMENT EXPERIENCE - Responded to customer inquiries via WhatsApp, Instagram, and Facebook - Managed direct messages (DMs) and comments professionally - Assisted in scheduling posts and maintaining consistent online presence - Supported customer engagement and built positive client relationships -------------------------------------------------- EDUCATION Nasarawa State University, Keffi B.Sc. Microbiology | 2019 – 2024 -------------------------------------------------- SKILLS Administrative & Support: Data Entry, Record Management, Email Handling, Calendar Management Customer Service: Chat Support, Email Support, Client Communication Data Management: Excel (Formulas, Pivot Tables), Google Sheets, Data Cleaning Tools & Platforms: Google Workspace, Microsoft Office, Trello, Asana, Notion, CRM Tools Social Media: Instagram, Facebook, WhatsApp Business, Content Scheduling Soft Skills: Time Management, Accuracy, Confidentiality, Problem Solving, Team Collaboration -------------------------------------------------- CERTIFICATIONS - Data Analytics and Visualization with Excel – Coursera (2024) - Google Sheets Essential Training – LinkedIn Learning (2024) - Virtual Assistant Certification – Tech Swap Academy (2025) -------------------------------------------------- REFERENCE Available upon request