ILOH, PATIENCE NDIDIAMAKA
- | Email:-https://www.linkedin.com/in/patience-iloh
PROFESSIONAL SUMMARY
Process-oriented CRM Automation Specialist & Virtual Executive Assistant with 4+ years of
experience streamlining business operations for coaches, agencies, and service providers.
Skilled in low-code/no-code tools like Airtable, Zapier, Make.com, and Monday.com to
automate complex workflows, improve client onboarding, manage projects, and reduce manual
tasks. Known for strategic thinking, end-to-end automation design, and consistently delivering
scalable systems.
CORE COMPETENCIES
● Workflow Automation (Make.com, Zapier, Google Apps Script)
● CRM Systems (HubSpot, Zoho, Pipedrive, Lawcus, GoHighLevel)
● Client Onboarding & Management
● Project Management (Monday.com, Asana, ClickUp, Trello)
● Data Organization (Airtable, Google Sheets, Excel)
● Email & Chat Support (Tawk.to, Chaport, Intercom, Zendesk, Freshdesk)
● Social Media & Calendar Management
● Virtual Assistance & Administrative Support
WORK EXPERIENCE
CRM Automation Specialist (Contract)
Fleet Guard AI (Small Trucking Company, USA)
JAN 2025 – MAR 2025
● Built a custom no-code AI tool to upload and analyze repair invoices using OCR and GPT.
● Automated invoice review using Make.com and Airtable backend.
● Implemented GPT-generated escalation email templates, saving hours of manual review time.
● Integrated a Tally form for front-end invoice submission and an alerts system for red-flagged
charges.
CUSTOMER SUPPORT SPECIALIST (DATAS POSTRANET REMOTE) SEP 2023- APRIL
2025
● Resolved customer complaints and concerns in a courteous and professional manner, leading to a
20% reduction in escalations.
● Conducted regular follow-ups to ensure customer satisfaction and gather feedback to improve
overall service.
● Utilized CRM software to maintain accurate customer records and track customer interactions.
● Participated in team meetings to discuss customer feedback, share best practices, and contribute
to process improvements.
● Assisted customers in making purchasing decisions, providing product information, and handling
returns and exchanges.
CRM Workflow Consultant (Contract)
Coaching Agency – Client Application System
Oct 2024 – Dec 2024
● Designed and implemented an Airtable-based CRM system to manage 6-month client
applications.
● Built tables for clients, coaches, and application forms.
● Automated application status updates, payment tracking, and enrollment emails.
● Wrote scripts to assign coaches based on program type and availability.
● Added a smart alert for clients nearing the end of their coaching term
ADMINISTRATIVE ASSISTANT AZURITE BUSINESS SOLUTION, LLC (USA) FEB 2024-SEP
2024
● Email Management: Sorted, prioritized, and responded to emails promptly. Drafted and sent
professional correspondence as needed.
● CRM Maintenance: Updated and maintained customer relationship management (CRM) software
with accurate and up-to-date information.
● Social Media Management: Scheduled and published posts on various social media platforms
according to the content calendar. Monitored engagements and responded to comments and
messages.
● Other Duties: Provided general administrative support as needed, including data entry, file
organization, and research tasks.
EDUCATION
Master of Science (MSc) in Nutritional Biochemistry, January 29–May 2021 Chukwuemeka
Odumegwu Ojukwu University
CERTIFICATION
● Foundations of Project Management – Google
● Project Initiation: Starting a Successful Project – Google
● Project Planning: Putting It All Together – Google
● Customer Service Fundamentals – Google
● Technical Support Fundamentals – Digital Witch Academy
● Asana Workflow Specialist Certification – Asana
● Make.com Foundation Certification – Make.com
