Patience Haruna

Patience Haruna Administrative Assistant Plot 9 Esther Adeleke Lekki phase 1 Lagos State-- PROFESSIONAL SUMMARY Dedicated, Results-driven and highly motivated Virtual Administrative Assistant with 3 years proven track record in providing exceptional administrative support. Equipped with strong organizational and communication skills, I excel at managing calendars, coordinating projects, and Focused on continuous improvement and leveraging advanced technologies, I am dedicated to driving success for organizations by ensuring seamless workflow and delivering top-notch support. CORE SKILLS AND COMPETENCE Administrative Support Project Management Client Relationship Management Data Entry and Analysis Time Management Social Media Management Research and Reporting PROFECIENT TOOLS Slack Trello Zoom Hubspot Zoho Calenderly Google meet Google drive Google docs Google slides Google sheets Google forms Microsoft teams Microsoft word Microsoft excel Microsoft PowerPoint Clockify Toggl EXPERIENCE Sky Power Limited, - Administrative Virtual Assistant Mar 2025- Present Sky Power is a well organized service designed exclusively for retirees, It pairs them with a virtual assistant who guides them through every step of retirement life from managing pension details and finances to planning the perfect vacation. Sky Power makes it easier for retirees to navigate complex processes and enjoy a seamless, stress-free transition into their golden years, ensuring that every aspect of their retirement is handled with care and expertise Assisted clients understand their pension options, ensuring they have a clear breakdown of benefits and the process. Coordinated with financial advisors, streamlined documentation and submission procedures. Managed emails, tracking deadlines and requirements to ensure that clients receive their pension smoothly and on time Handled travel arrangements, including booking transportation, accommodations, and even local tours. Assisted in researching and providing real-time updates and adjusts plans as needed, ensuring a hassle-free travel experience. I ensured clients remain informed about any new benefits or travel deals that might enhance their lifestyle. Dja's Digital Hub, Remote - Virtual Assistant Dec 2024 - Feb 2025 Dja's Digital Hub is an outstanding platform that empowers aspiring virtual assistants by offering comprehensive training and direct connections to clients seeking remote support. By equipping individuals with essential skills and matching them with businesses in need, this service streamlines the recruitment process and fosters a thriving community of remote professionals ready to meet today’s digital demands. Organize, sort, and respond to emails. Schedule meetings, appointments, and help clients with reminders. Gather information on industry trends, competitors, and potential clients. Help clients with the development of posts, graphics, or videos for social media platforms. Inputting and updating client or project information in databases or spreadsheets. GSL Tuition, - Personal Assistant Aug 2023- Nov 2024 GSL is a private tutoring program designed to support children's learning and knowledge acquisition. It offers personalized lessons that renders help to individual learning styles, helping kids build strong academic foundations and develop critical thinking skills in an engaging, supportive environment. Helped in managing calendar for the instructor and student to ensure that lessons are scheduled at convenient times. Assisted in gathering and organizing materials needed for the lesson, such as textbooks and worksheets, Maintained records of attendance, progress reports, and any assessments or feedback from lessons, Handled administrative tasks related to billing and payment. Elly's Beauty, - Personal Assistant Dec 2022 - Jun 2023 Elly's Beauty is a top notch service that helps women maintain and enhance the health and style of their hair. It focuses on personalized care and quality treatments, ensuring each client feels confident and beautifully cared-for. Managed the salon’s appointment book, coordinating bookings for clients. Assisted with check-ins and check-outs, managing client records. Handled transactions, processing payments, and maintaining accurate records of sales and services. Collected and addressed customer feedback to improve services and enhance client satisfaction. Performed general administrative tasks such as filing documents, maintaining databases, and managing salon correspondence. EDUCATION Kebbi State University, Aliero - BSc Dec 2016 - Jun 2021 Queen Amina College, Kakuri - SSCE Sep 2008 - Aug 2014 PROJECTS Email and Call Management: Managed clients communications, responded to inquiries, and filtered important messages for clients. Scheduling and Calendar Management:Coordinated and scheduled appointments, meetings, and conference calls for clients. Data Entry and Database Management:Entered, updated, and maintained data in various systems. Travel Arrangements:Researched and booked travel accommodations and planning itineraries for clients. Property Management :Oversaw property logistics, handled tenants inquiries, and scheduled maintenance to enhance tenants satisfaction and property value. CERTIFICATION Virtual Assistant Certification - Dja's Digital Hub Google workspace Certification - Coursera Project Management Professional (PMP) Certification - Coursera Data Analysis Certification - Coursera Social Media Management Certification - Hubspot Professional and Personal development Certification - LinkedIn Customer Service Support Certification - Cursa