Patience Etim

Patience Etim Artillery, Portharcourt-,- • Patiencejames 129@ gmail.com Objective • T echnologically Savvy Administrative Assistant with extensive knowledge of customer service and office management.Adept at resolving customers complaints and conflict resolution with strong communication skills both oral and written.Highly organized and detailed oriented personnel with a positive can do attitude,who is driven to learn, improve and succeed. Qualification • Diploma in Computer science (2022) • National Diploma (Computer science) -2014 • Bachelor of Science (Biochemistry) 2020 Work Experience Debently Corperative. May 2022 - November2022 Loan Marketer • • • • • Market loan products, and process loans for SME, Public and Private sectors. Interview loan applicant to determine eligibility and feasibility of repayment of loans. Determine all applicable ratios and set up loan repayment plans. Presenting loan proposals to SME and public sectors. Visiting business and employer of guarrantor to ascertain their credibility. Funergy Technologies Limited Administrative Assistant • • • • • • • • • • • April- Greet and welcome clients as soon as they arrive at the office. Answer 30+ calls from clients each week. Direct visitors to the appropriate person and office. Answer, screen and forward incoming calls. Order front office supplies and take stock of inventory. Received, sort and distribute daily mail/deliveries Update calendars and schedule meetings. Perform other clerical duties such as filing, photocopying and faxing. Provide basic and accurate information in person and via phone/email. Keep updated record of office expenses and cost. Ensure the front desk area is tidy and presentable with all necessary stationeries and materials. Warri Refining And Petrochemical Company Quality Control Intern • • • • • • • Evaluated Sampled against standards by completing measurements, visual inspection and other established test. General detailed reports outlining results and recommendations. Adhered to safety and clean area procedures to comply with company and regulatory mandates. Inspected products and services and compared with standards to meet regulatory requirements. Recorded and organized test data for report generation and analysis. Performed calibration and routine maintenance on machines. Moisture content analysis . Project Writers Nigeria Call Center Agent • • • • • • • May -October 2019 April 2016 - April 2019 Handled customers request, inquiries and billing questions. Calm angry callers,repair trust,locate resources for problem solving. Resolve an average of 30+ enquiries in a given week while meeting performance benchmark. Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and concerns. Provided primary customer service support to internal and external customers. Assisted customers with appointments set up, special order request and arrangement of pick up Responded to customer request for product and services. Education Allison Academy August 2021 -till present. International Management and Finance Institute Western Delta University References Mr Isaac Agogo Business Development manager Funergy Technologies limited- General Skills Information management Microsoft Outlook Microsoft Office Suite Scheduling Soft skills Conflict Resolution Time management Organizational skills Customer Service Administrative support Certificates JobberMan Soft Skills Certified Executive Assistant(CEA) Reception: Office Admin and Reception skills Online Course Courses Google Digital Marketing Customer Service Administrative Procedure and Support in Office Interest Football Music Artificial Intelligence Programming Video Games September- September-