Patience Esekhile

 PATIENCE ESEKHILE (EKWERE)-  |  -   |   Abuja, P.O.Box597 Abuja-Nigeria Summary Self-motivated and highly reliable person positioned to contribute strongly to customer service, administrative and managerial operations Customer Service: Able to utilize strong empathic skills, team orientation, and interpersonal strengths to ensure provision of high-quality customer service within fast-paced retail environment. Communication & Presentation: Charismatic communicator in speech and in writing. Build lasting relationships with both peers and customer. Organization/Computer Skills: Outstanding time-management and organizational abilities. Technical proficiencies include Microsoft office and social media. Key Strengths: Intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale. Skills Customer Service Communication & Presentation Cold Calling Organization/Computer Skills Key Strengths Exceptional written and verbal communication skills Ability to effectively deal with conflict Excellent multitasking ability Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Strong interpersonal skills Ability to work under pressure Problem Solving Teamwork Analytical Ability Handling confidential information in the correct manner Interpreting administrative and operating policies Attention to detail and a high level of accuracy Experience Maubbys Purplebox | Abuja, Nigeria Consultant Customer Service Trainer 05/2017 – Current (contract) Organize trainings for customer facing staff on effective customer service execution Appointment setter Periodic trainings on CRM tools Assist in handling technical complaints when escalated. Maubbys Purplebox | Abuja, Nigeria Customer Service Representative 12/2015 - Current Assist with the maintenance of records, inventory and files Answer calls from users and resolve routine issues Help customers with complaints & questions, give customers information about products & services. Divanns Unique Concept Limited | Abuja, Nigeria Administrative Officer 09/2014 - 11/2015 Providing customer care services to prospective customers and clients in terms of flight and hotel reservations, bookings and other sales services such as prospecting. Develop marketing plan to increase sales of services offered by the company. Cecilia Nkemakolam Foundation (CNF) | Uyo, Akwa Ibom State South-South Zonal Manager 11/2012 - 07/2014 Oversee daily operations and supervision of projects Carried out outreaches and sensitizations in rural areas Departmental daily, weekly and monthly report. Crowther Radio 104.5fn (Love FM) Communications Intern 01/2015 Monitored news Carried out Vox Pop activities on key topics. Education and Training Kogi State University | Anyigba, Nigeria B.A in English and Literary Studies 12/2011 GPA: CGPA 3.12 Diploma in Mass Communication 12/2006 Federal Government College | | Kwali, Abuja, Nigeria 12/2003 L.E.A Primary School | | Area 1, Abuja, Nigeria 12/1996 Certifications Certificate of National Service- NYSC, 2012, Akwa Ibom State House of Assembly (Office of The House Leader) Teaching English as a Foreign Language (TEFL), 2020 West Africa Association of Customer Service Professional, 2020 Customer Relationship Manager, 2022 Human Resource Manager, 2022 West Africa Association of Customer Service Professionals (WAACSP) Trainer, 2023 Organization/computer skills - Skills Outstanding time-management and organizational abilities. Technical proficiencies include Microsoft office and social media. Slack, Google Calender, Calendly, Canva, Loom, Drop Box, Microsoft Teams, Intercom, Hubspot, Freshdesk, Key strengths - Skills Intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale. Communication Presentation - Skills Charismatic communicator in speech and in writing. Build lasting relationships with both peers and customer. Customer Service - Skills Able to utilize strong empathic skills, team orientation, and interpersonal strengths to ensure provision of high-quality customer service within fast-paced retail environment. Hobbies/talents Singing Event Planning/Organisation Research Languages English French (Beginner) A1 – Alliance Francais Abuja References Reference is available upon request Languages English: C2 Proficient