Patience Ebiojo Yusufu

Patience Ebiojo Yusufu - Fractional Operations Director for Neurodiversity Clinics Dublin 3, Ireland Ireland · United Kingdom · United States - www.linkedin.com/in/ebiojoyusufu-30a582125 PROFILE Healthcare operations specialist with 5+ years managing high-volume patient intake, coordination systems, and GDPR compliant data management in Irish healthcare and neurodiversity settings. I work as a fractional operations director with private neurodiversity clinics across Ireland, the UK, and the USA building the intake workflows, compliance frameworks, and SOPs that let clinical teams focus on care rather than admin. Specialist expertise in GDPR (EU/UK) and HIPAA compliance, with hands-on experience in ASD and acquired brain injury environments. EXPERIENCE Operations & Client Success Manager | Dublin Simon Community, Ireland · Present • Managed a dynamic high volume caseload, overseeing end-to-end client intake through comprehensive needs and risk assessments directly analogous to neurodiversity clinic patient onboarding at scale. • Designed and implemented client success plans with measurable KPIs, ensuring high quality execution and progress reporting to stakeholders via Slack, Google Drive, and Salesforce • Maintained meticulous records and statistics, ensuring data accuracy and full compliance with GDPR principles and organisational data protection policies. • Coordinated with external agencies and community organisations, demonstrating strong liaison, resource allocation, and workflow optimisation across multidisciplinary teams. • Resolved complex, highpressure client issues through strategic problem solving contributing directly to client retention and operational continuity. Client Engagement & Workflow Specialist (Neurodiversity) | Our Lady of Consolation, Killester, Dublin · Part-Time - 2024 • Provided direct engagement and tailored support to clients with Autism Spectrum Disorder (ASD), adapting communication strategies and fostering inclusive, structured environments. • Managed daily activity scheduling and transitions, demonstrating strong organisational skills and workflow optimisation in a neurodiversity specific clinical setting. • Collaborated with internal clinical teams and external stakeholders to ensure coordinated, compliant client support and effective documentation. Client Coordination Specialist | Access Healthcare - Acquired Brain Injury, Ireland. July 2022 - 2024 • Coordinated daily client support for individuals with acquired brain injury, ensuring strict adherence to operational protocols and compliance requirements. • Maintained accurate, auditable client records and reported changes to multidisciplinary teams ensuring data integrity and continuity of care. Care Support Worker | Brookhaven Healthcare (Talbot Nursing Home, Malahide) Jan 2021 - Jun 2022 • Managed care for vulnerable individuals with meticulous health record maintenance and full compliance with health and safety protocols. Healthcare Assistant | Grace Nursing Care Centre · Oct 2020 - Jan 2021 • Provided direct patient care with rigorous activity documentation and observation reporting, supporting operational efficiency and patient wellbeing. SKILLS & TECHNOLOGY Operations & Workflow High volume intake design, SOP development, process mapping, bottleneck analysis, change management Compliance GDPR (EU/UK), HIPAA (USA), Data Protection Act, HSE compliance frameworks, audit preparation Patient / Client Systems CRM management, caseload coordination, data integrity, records management, triage design Technology GoHighLevel, Zapier, N8N, Make, Notion, Monday.com, Airtable, Slack, Google Drive, Salesforce. Leadership & Comms Multidisciplinary team coordination, stakeholder reporting, training delivery, client relationship management EDUCATION & CERTIFICATIONS • Bachelor of Arts in History and International Relations - Nasarawa State University, Nigeria (2015) • QQI Level 5 & 6 Special Needs Assistant - Progressive College, Ireland • QQI Level 5 Healthcare - Healthcare Training Solutions, Ireland • Safeguarding of Vulnerable Adults (HSEland) • Child First (HSEland) • Infection Prevention & Control (HSEland) • Cyber Security (HSEland) • Patient Moving & Handling (Medicore Medical Services, Dublin) Available for fractional engagements across Ireland, the UK, and the USA. Remote and on-site. GDPR & HIPAA compliant.