Patience Binibor

Customer Support | Customer Service | Client Care That Turns Problems into Loyalty 🚀

The last thing your customers need is silence. I bring calm, clarity, and solutions through customer support, customer service, customer care, and technical support that not only resolve issues but also build trust and retention.

I’m Patience, a proven Customer Experience Specialist & Customer Service Representative with 4+ years helping startups, SaaS, fintech, and e-commerce businesses deliver world-class client care across email support, live chat support, phone support, and CRM support.

Instead of just handling tickets, I manage the entire customer journey — from onboarding support to technical troubleshooting, from order management, refunds, and returns to dispute resolution and chargebacks. My goal? To keep SLAs tight, CSAT high, and customers loyal.

⚡ Results I Deliver

✅ 95% Avg. CSAT across 15,000+ monthly interactions

✅ 40% Faster Resolutions with optimized ticket management & helpdesk workflows

✅ 27% Fewer Escalations via empathetic client care and clear communication

✅ 22% Boost in Team Productivity with training & SOP development

🛠 What I Excel At

Email, Live Chat & Phone Support → timely, empathetic responses that resolve issues

Ticket Management / Helpdesk → Zendesk, Gorgias, Freshdesk, Intercom, Salesforce Cases

Order Management → refunds, returns, replacements, shipment tracking

CRM Support → Salesforce, HubSpot, Intercom, Odoo

Onboarding Support → guiding new users, setup, and training

Dispute Resolution / Chargebacks → PayPal, Stripe, Shopify disputes with root cause fixes

Data Entry & Reporting → CSAT, resolution times, KPIs, Google Sheets reports

Appointment Scheduling → efficient call/meeting scheduling and follow-ups

Knowledge Base & SOP Creation → reducing repeat tickets with smart documentation

🛠 Core Tools & Platforms:

▸ CRMs/Helpdesks: Zendesk | Freshdesk | HubSpot | Intercom | Salesforce | Gorgias

▸ Productivity & PM Tools: Asana | Trello | ClickUp | Notion | Odoo

▸ Communication: Slack | Zoom | Google Meet | Microsoft Teams

▸ Office & Workspace: Google Workspace (Docs, Sheets, Slides, Gmail, Drive) | Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

▸ E-commerce/Other Tools: Shopify | Stripe | PayPal | Calendly | Expensify

▸ AI & Efficiency: ChatGPT | Grammarly | Fireflies

🌟 Why Clients Hire Me

🌱 Customer-Centric → I treat every customer like they’re your only one

🧠 Problem-Solver → Quick with troubleshooting & technical support

📊 Detail-Oriented → I catch gaps, improve workflows & optimize CRMs

📞 Versatile → From email to live chat, phone support, and client care

🚀 Growth-Focused → I don’t just support, I scale systems that reduce tickets

📌 Availability

✅ Full-time or part-time availability

✅ Flexible with US, UK, and EU time zones

✅ Long-term contracts preferred, but available for short-term urgent needs

📨 If you need a Customer Service Representative, Customer Care Specialist, Customer Experience Expert, or Technical Support professional who can:

✔ Manage high-volume support across email, live chat, phone, and CRM

✔ Own order management, refunds, and dispute resolution

✔ Improve onboarding, retention, and client experience

👉 Then let’s talk. Invite me today, and let’s transform your customer support into a revenue-driving experience that makes customers stay.