Patchulo P Mantalaba

PM Patchulo P. Mantalaba Ecom Shop Manager/Real Estate VA/CRM Manager RESUME OBJECTIVE Hardworking, honest, can finish the task ahead of time frame given, and goal oriented. I am proficient in Microsoft Word, Excel, Google Docs, Google Search, with acceptable typing skills and more. I have experience in Data Entry, Data Mining and Online Data Entry. I can deliver you superb quality of work and your satisfaction is my motivation. And, I can build with you a long lasting work relationship. EXPERIENCE Online Store Manager Alltrade Apparel, LLC / February 2013 – Present  Manage Order fulfillment  Product listing  Hiring Graphic designer for logos and designs  Basic Image editing  Email marketing  Minor Photoshop and Illustrator Image editing  E-commerce online shop set up  FACEBOOK ADS >SMM  Manage Facebook page  General Administrative tasks  Create Designs  AI Image Generator Operator (Midjourney AI) CONTACT S pathshine-gmail.com Email: Skype: Patchulo Watsapp: Patch Address: Davao City Philippines 8000 SOCIAL MEDIA facebook.com/chulo.mantalaba linkedin.com/in/patchulomantalaba-aa729243/ SKILLS Problem Solver Critical Thinker Teamwork Skills Tech Savvy Lead Generation Ninja Fast Learner Worth e-Commerce / February 2020 – May 2021  Supervised Four Lead Gen VA's Adaptability  Attended weekly meetings  Managed and checked for new leads five LinkedIn accounts  Managed Outplay accounts  Screened Leads and input to Pipedrive  Did basic image editing Online Store Manager WLTH Cases / August 2017 – April 2021  Oversee customer service team. Monitoring our Facebook messages, and interacting with our customers online (selling and up-selling) and answering messages, chat, provide order status, resolve complaints over email and on the phone, provide top resolution, A+ customer satisfaction.  Communicate with suppliers for smooth product fulfillment, on time package shipment and resolve mishandled parcels.  Monitor product research team, ensure good quality work output and answer questions.  Analyze customer insights and make changes to our stores to improve the customer journey in a way that converts shoppers (awareness) into buyers (trial).  Identify new areas of under-penetrated growth within our categories and marketplaces.  Participate in special projects and perform other duties as reasonably assigned. Collaboration EDUCATION Bachelor of Science in Industrial Education University Of Southeastern Philippines Virtual Assistant Smartemortgage.us / June 2013 – Jan 2016  CRM Management (FollowUp Boss)  Gather data from Craigslist and Zillow for lead generation.  Skip trace/phone scrub phone numbers.  Create and manage MLS listings.  Input and manage Realgeek client accounts.. Consultant (Technical Support Rep) Sutherland Global Services / April 2014 – April 2015  Provide Technical Support for client’s US, UK, AU, CA customers.  Preselling company’s products.  Retention.  Process payment and refunds.  Troubleshooting (remotely) Application installation and virus removal. Office Clerk Alson's Development And Investment Corporation/ Nov 2007 – Aug 2013  Ensure the quantity and quality of the materials upon delivery before receiving the items.  Ensure the issuance of the materials is still on the Owner Supplies Materials.  Encoding of OSM summary.  Encoding of receiving report through Project Cost Management System application.  Ensure proper house keeping with in and outside warehouse premises.  Supervise my team (laborer)