Pashtoon Rastmal

With a Bachelor's degree in Computer Science from Kandahar University and a wealth of experience in diverse roles, I bring a robust skill set to any organization. Currently, I am employed by CTG/UNICEF in Kandahar, Afghanistan, working within the Health Program, specifically for Polio, as a Call Center Clerk. This role encompasses various responsibilities including data collection, entry, and management, as well as reporting and customer service. Additionally, I utilize HoduCC software for Customer Relationship Management (CRM), demonstrating my proficiency in handling and organizing large volumes of data efficiently.

My role at the call center involves direct communication with community members and Polio program staff across the southwest zone of Afghanistan. This has honed my interpersonal and communication skills, enabling me to effectively address requests, complaints, questions, and concerns from the public. I am adept at coordinating with public health staff, managing salary processes, and ensuring that mothers receive hygiene kits for newborns at Mirwais Regional Hospital. These responsibilities highlight my organizational abilities and commitment to public health initiatives.

This is further demonstrated by my ability to prepare detailed reports, maintain meticulous records, and ensure compliance with data protection policies.

Fluent in English, Pashto, and Dari, I am sensitive to cultural and gender issues, capable of working both independently and within a team, and adaptable to changing circumstances. My commitment to professionalism, integrity, and high ethical standards is evident in all my endeavors. I am dedicated to continuous learning and development, always seeking opportunities to enhance my skills and contribute effectively to my organization's mission.

Other Skills:

 Good knowledge with IT fundamentals & IT Support

 Good Knowledge with DBMS (MySQL, Oracle)

 Monitoring & Evaluation

 Acquired experience in Customer Relationship Management (CRM)

 Customer Services Specialist

 Experienced in Communication & Interpersonal Skills

 Expert in Data Collection, Data Analysing, Data Management

 Analysing and interpreting the data 

 Reporting 

 Expert in Survey

 Problem Solving

 Team Working

 Group Problem Solving

 Able toApply Office Package (Excel, Word, Access, Outlook, Power Point, Access)

 Able to Operate & Installation of Windows 7, 8 , 10 & 11

 Internet/Web Browsing