Paschal Ugwu

Ugwu, Paschal Chukwuma Customer Support Representative Enthusiastic and self-motivated administrative/technical support staff with 3+ years of experience. Eager to join your organization and bring my skill in administrative support to every project that will be received in the future. With a proven record of excellence and dedication to objectives, and a burning desire to collaborate in meeting group goals. Experience Microsoft CSAM Support Representative - Tek Experts Aug. 2023 My responsibilities included: Collaborated with Microsoft CSAMs to develop value-based solutions for customers Utilized Microsoft tools to optimize deals for key Microsoft customers. Provide recommendations to Microsoft Customer Success Managers on customized package selections to address specific cloud computing requirements. Received and addressed complaints of top-tier Microsoft customers globally. Front Desk Officer - Sterling Global Oil Exploration, Lagos. - Responsible for maintaining accurate records of official vehicles. Responding to guests and cuustomers’ enquiry. Answering in-coming calls from other departments. Log in arriving guests on the visitor’s software portal. General oversight of designated company property. Education High School: National Grammar School, Nike, Enugu Nnamdi Azikiwe University, Awka, Anambra State. Bachelor of Science, Cooperative Economics GPA: 3.8 Skills Skilled in Microsoft 365 Microsoft Dynamics 365 CRM Support tools: Zendesk, Salesforce Hubspot, Freshdesk. Microsoft Cloud Services People Management Time Management Administrative Skills -