Paschal Obi

Paschal Amarachi Obi Pa Matthew house, First Unity Estate, Badore road, Ajah, Lagos State. LinkedIn profile: www.linkedin.com/in/paschal-obi-a720a5b6 - - Career Profile Heuristic personnel with first hands-on experience in IT support, Microsoft 365 administration, operations management, and travel consultancy. However, I am open to opportunities in other fields to gain knowledge and make significant impacts. Work Experience Aug ’22 – Present M365 Technical Support Engineer, Level 2 (Tek Experts, Lagos,Nigeria)  Take ownership of support request tickets from customers through MicrosoftAdmin portal  Ask customers probing/scoping questions to isolate issues, understand the root cause of the issue, and respond to customer queries appropriately  Contact customers via preferred mode of contact either phone or email modality for faster resolution  Link to customers computers via Quick assist for remote sessions  Research, diagnose, troubleshoot, reproduce issues, and proffer resolutions to end users.  Follow standard procedures to properly escalate unresolved or out of support scope issues to appropriate internal teams  Collaborate with team members, refer to internal database or external resources, to proffer accurate resolution steps  Follow up with clients, schedule callbacks, and provide prompt and accurate feedback to customers  Ensure detailed and accurate case documentation listing issue description, date, action steps taken to resolve issues, next step to be taken, for proper case management.  Setup Teams call queue  Assign phone numbers  Setup phone system  Setup emergency location  Manage team groups and policies  Configure meeting policies, messaging policies, audio conferencing,  Create teams & groups for organizations  Setup Teams auto attendants  Track messages for email delivery failures, delays, and move via message trace  Perform MX lookup, blacklist check, DNS lookup, SPF record lookup, DKIM lookup, DMARC lookup, domain health, CNAME lookup, and TXT lookup for domain genuineness  Configure outlook profiles  Submit emails for review to the engineering team  Setup DNS records such as SPF, DKIM, and DMARC for email authentication  Perform audit logs                               Sep ‘20 – Aug ‘22 Review quarantined messages, release safe ones, and report false positive emails Recall messages Manage tenant allow/block lists for organizations Unblock user blocked for sending too many messages marked as bulk/spam Manage retention policies, retention tags, and retention holds for organizations Run PowerShell scripts and commands as alternative to GUI Manage anti-spam policies, anti-phishing policies, and anti-malware policies Run backend diagnostics Analyze messages using message header analyzer Report phish emails Hunt messages Assist customers purchase licenses, cancel subscriptions, and renew subscriptions Add mail contacts and mail users Assist customers create users, assign licenses and roles Assist customers create shared mailboxes, assign delegates, manage delivery management restrictions Convert regular or user mailbox to shared mailbox and vice versa Assist organizations create Microsoft 365 groups, distribution list, dynamic distribution list, and mail-enabled security groups Setup connectors Configure enhanced filtering for connectors Enable and disable mailbox email forwarding Manage litigation and in-place holds Perform migration from Google workspace to Office 365 Migrate mailboxes from webmail, GoDaddy, or any other service provider to Office 365 Perform content search to recover missing and deleted emails Increase EWS throttling Add/remove domain Setup automatic replies Setup transport and inbox rules Add email signatures Enable mailbox archive Operations and Procurement Manager (Mamacooksafrique, Abuja, Nigeria)  Support the general manager in daily office management including logistical and administrative support  Use of MyWavesApp accounting software to prepare and issue invoices  Negotiate with external vendors to secure advantageous terms  Track and report key functional metrics to reduce expenses and improve effectiveness  Prepare and issue invoices and receipts to clients    Aug ’18 – Sep’20 Approve the ordering of necessary goods for daily activities Discover profitable suppliers and initiate business and organization partnerships Expect unfavorable events through analysis of data and prepare control strategies Travel Consultant (Demirome Travel and Tours Limited, Abuja, Nigeria)  Coordinate and book travel arrangements for clients  Research travel options such as airfares and hotel rates  Offer professional travel advice to clients.  Book trips (order airline tickets, hotel reservations and tour packages)  Visa applications Education and Qualifications May ’17 – April '18 National Youth Service Corp (NYSC) Place of Primary Assignment: Ministry of Youth and Sports, Enugu. Department: ICT Community Development Service Group: Federal Road Safety Corp Oct ‘13 – Nov ‘16 BSc Computer Science, Coventry University, CV1 5FB, United Kingdom. Grade: Second Class Sep ‘06 –July ‘12 WASSCE, Living Word Academy Secondary, Aba, Abia State. O levels: 8 SSCE subjects including Mathematics, English and physics. Skills ● Microsoft admin center ● Exchange admin center ● Teams admin center ● Windows PowerShell ● Microsoft visual studio ● Notepad (++) ● Code blocks (C++) ● Cloud 9 ● MySQL (SQL+) ●Putty (Linux command) ● Pseudocode ● Angular JS ● Office 365 (PowerPoint, Excel, Word) ● Amadeus selling platform (flight and hotel bookings) ● Acceptance testing ● Presentation and documentation ● Low – fidelity prototype design ● Effective listening, questioning and advocacysupporting customer issues ● Attention to detail ● Written and Verbal communication ● Customer service ● Fashion designing ● Photography ● Modeling ● Personal shopping ● Teamwork● Interpersonal skills ● Record keeping ● Excellent client-facing ● Problem-solving ● Excellent soft skills ● Effective Time management ● Remote access desktop programs ● Critical thinker Achievements & Certifications ●Copilot for Support (DfM/DfC) ●Coventry University UK Work Experience ●Smart Checks background verification. ●Designed and programmed a calculator at the university References Available upon request