Pascal Attama

PASCAL ATTAMA Technical Support Engineer-• - • LinkedIn • GitHub SUMMARY Highly insightful Technical Support Engineer, with 7+ years of System administration experience and building Enterprise network solutions. Dedicated to customer satisfaction with focused delivery of technical solutions, I have the vision to participate as a critical player utilizing my technical expertise and problem-solving skills to deliver exceptional support to users, cross-functional teams and contribute to the success of the organization while collaborating effectively using Agile methodologies. WORK EXPERIENCE Feb 2021 - Present Technical Support Engineer Unitech Global Resources Hybrid (Nigeria) ▪ Provides tech expertise for analysis and resolution of all transmission-related challenges. ▪ Provides remote support to field engineers, field support to and coordinates support of Datacomms, TX Edge, and E – gate resources of MTN towards deployment of Enterprise Network services to its clients. ▪ Collaborated with cross-functional teams to establish seamless integration with internal systems using Zendesk for automating ticket creation, and updates based on development milestones and activities. ▪ Implemented custom triggers and automation with Zendesk to streamline the support workflow, ensuring that the right teams are notified at the right time for prompt issue resolution. ▪ Participate in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. ▪ Work with all MTN Enterprise network resources for the delivery of solutions to her clients. ▪ Relate with the client to clearly define customer expectations/deliverables. ▪ Respond to all emergency faults on various last-mile TX media within contracted SLA. Mar 2022 - Present DevOps Intern The Linux Foundation Remote ▪ Experience building a micro-service voting app using CI/CD pipeline for code deployment with Jenkins, Docker for containerization, and Ansible to automate the deployment of apps. ▪ Provisions, and configures Linux and Windows machines using virtualization technologies such Vagrant and VMware for efficient resource utilization and scalability. ▪ Experience using GIT for source code version control and continuous integration with Jerkins & GitHub action for CI/CD pipeline, Zendesk and Jira for CRM quality tracking, enabling support agents to access relevant technical details directly from tickets. ▪ Set up, maintained, and migrate web and DNS servers using the LAMP stack from on-premise infrastructure to a cloud hosting platform such as AWS and GCP. ▪ Manages AWS, Azure and GCP services, including building, configuration, and deployment of all required infrastructure, administrative tasks, and budgeting with a focus on high availability, and fault tolerance, while implementing cost-saving measures such as spot instances, auto-scaling, and deleting unused resources. ▪ Automate AWS infrastructure deployment with Jenkins, Ansible, and Terraform and secure the infrastructure by implementing VPCs, securing access to RDS databases, and configuring IAM roles and policies. ▪ Experience writing bash/shell scripts for tasks automation such as network device backup, configuration, management, monitoring, data collection, reporting, and troubleshooting using SSH, SNMP, and Rest APIs. Aug 2015 – Jan 2021 Network Engineer Cambridge Broadband Networks Lagos, Nigeria ▪ Set up, implemented, integrated and troubleshooted various ISP WAN & LAN Networks infrastructures for the deployment of Enterprise Network Services for MTN, Airtel and Vodacom ISPs using the IP MPLS routing protocol. ▪ Implemented all planned network expansions and upgrades to meet or exceed the agreed schedule. ▪ Implemented network design and support systems, including Enterprise routers, switches, Linux/Windows servers, server-room racking system setup for both WAN & LAN devices. ▪ Packet switching over Packet link/IPRAN radios (Cambridge, Ericsson, and Huawei). ▪ Implemented and integrates Last mile Optical fibre pick-up with Enterprise Routers and Media Converters for the deployment of Enterprise Network Solutions to end customers. ▪ Pre-implementation Analysis and LOS and Technical Site Survey Analysis with Pathloss 5.1 Tool, and Google Earth Pro tool. ▪ Conducted acceptance test procedures, quality assurance tests alongside various MTN cross-functional teams and observed HSEs best practices prior to job implementations. ▪ Implemented network best practices to provide optimal solutions and network security with a solid understanding of network services and protocols such as TCP/IP, OSPF, and EIGRP. EDUCATION Nov 2011 – July 2015 Physics and Astronomy University of Nigeria Enugu, Nigeria RELEVANT SKILLS • Technical Skills: ▪ Technical Troubleshooting ▪ Network Admin ▪ Server Admin ▪ DevOps Methodology & Tools ▪ Cloud Platform ▪ Scripting Langs ▪ CRM and Ticketing system tools. ▪ Hardware and software installation. ▪ Incident Management and Documentation Skills. ▪ Strong background in Mathematics and Engineering. • Interpersonal Skills: ▪ Adept in reading instructions and carrying them out with little or no supervision. ▪ Effective collaboration skills using Agile Methodology. ▪ Provides site troubleshooting support through testing, identification, connections of issues and escalating situations. ▪ Excellent orator with great presentation, problem-solving and analytical thinking. ▪ Persuasive skills, both written and verbal. ▪ Efficient in developing and managing organizational systems that: Facilitate efficiency Manages Time Respond to change Build team Spirit PROFESSIONAL CERTIFICATIONS ▪ ▪ ▪ ▪ ▪ ▪ ▪ Huawei Routing and Switching Associate (HCIA) Certification issued by Huawei Linux Foundation Certified System Administrator (LFCS) cert in view. Remote Work Professional Certification (RWPC) issued by CertiProf. LFS261: DevOps and SRE Fundamentals badge issued by The Linux Foundation. Endpoint Security badge issued by Cisco. Introduction to Cybersecurity badge issued by Cisco. Python Essentials 1 and 2 badges issued by Cisco.